System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and Accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Managing the team as an Administrator
      2.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2.  
        Performance
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security controls on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Upgrade Readiness Index

The Upgrade Insights card appears on the Customer dashboard and Appliance dashboard.

Customer dashboard

On this card, current status of all your registered appliance is displayed in a line chart, along with number of appliances in each category. All appliances are divided in following categories:

Status

Description

Up to Date

Appliances are running on the latest version

In Progress

Upgrade in progress

Ready for Upgrade

Appliances that can be upgraded

Not ready for upgrade

Appliances which can't be upgraded

Unsupported

Appliances running on unsupported version

Unavailable

The appliance upgrade readiness status is unavailable.

Unavailable status can appear due to multiple reasons. Refer to the following table to know about the issue and steps to resolve it:

Issue

Resolution

Insufficient information for determining the upgrade readiness status.

Wait for 24 hours for the status to update. If there's no update after that, contact Veritas Technical Support for assistance.

The healthMaintenance plugin add-on package is not installed on the appliance.

Download and install the package by clicking the link on the page.

The healthMaintenance plugin is not working properly.

Contact Veritas Technical Support.

AURA version {source_aura_version} installed on the appliance is not the latest version

Upgrade to {target_aura_version}. Click the link on the page to download.

The healthMaintenance plugin failed to collect the upgrade readiness status. The Appliance Upgrade Readiness Analyzer is unable to generate the analysis report.

click here for more information.

The card also consists of Appliance family drop-down. NetBackup is selected by default, which is the only supported appliance family currently. Support for the rest of the appliance families will be coming soon.

Once you click any status bar and the Y axis label, you will be redirected to the Upgrade Center tab for more details.

There are four filters on the Upgrade Center tab. Appliance Family, Upgrade Readiness, Current Version and Appliance Model. In the Upgrade Readiness Status filter, there are multiple options available and all are selected by default. You can uncheck the boxes as per your requirements. Similarly, you can select options from other drop-downs and filter the list. The columns UID, Appliance Family, Appliance Model, Current Version, Target Version, Upgrade Readiness and Predicted Upgrade Time furnish all the required information about the appliances. You can visualize and decide about the upgrade schedule. Every row in this table is expandable and it has separate layout for standalone and HA appliances and there is a Search bar at the top of the table. You can search by appliance family, version and so on.

Appliance dashboard

On the Appliance dashboard, Upgrade Insights card appears has only two views. If the appliance status is up to date or ready for upgrade, the card shows upgrade status only. If the appliance status is in not ready for upgrade, unsupported or unavailable, the card will show recommendations as shown in the figure below.