System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and Accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Managing the team as an Administrator
      2.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2.  
        Performance
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security controls on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Inventory

The Inventory tab provides details related to the appliance metadata, physical monitoring attributes, software details, and the properties of storage components.

You can export all the inventory data in an Excel file by clicking Export in the kebab menu.

For a clustered system

For a clustered system, the individual serial numbers for the nodes are listed under the Appliance tab, along with the summary details such as, number of nodes, change count, inventory 'last collected on' timestamp etc.

Click on each of the serial numbers to open the node-specific inventory details. You can adjust the Timeframe filter at the cluster level to retrieve the node-specific inventory change count limited to the selected time-frame.

  • In the Timeframe filter, select from one of the options ranging from 'Last Collected' to 'Past 15 Days', to filter data for a specific snapshot in time.

  • You can also define a custom date range for the Timeframe filter. Click the calendar icon and specify a date range, which will be applied to all the nodes within the cluster for fetching the change count.

  • Click on the serial number of a node to independently apply Timeframe filters and view node-specific inventory collections.

    Refer to the following section for details.

For a standalone system or an individual cluster-node

Select a desired date/time from the Collected On filter to retrieve the inventory data received on that specific date and time.

  • By default, the Collected On filter provides the options to select from the 'most recently collected' date, to the 15 collections prior to that date.

  • You can also filter the inventory collections for a specific date range. Click the calendar icon and specify the date range, and then select a specific date to load the inventory data received on that date.

  • Then the Collected On filter allows you to select a different date snapshot for the inventory collected 15 days prior and 15 days later, from the custom date.

  • If there is any change in the parent component, a blue dot will appear next to it and the changed values will be represented in new value (old value) format.

Tracking changes in the inventory attributes

The Inventory tab displays the number of total changes detected (highlighted with a blue dot) as having changed from the most recent, previous inventory, across all the components and attributes of an appliance.

You can click on the changed component (marked with a blue dot) listed on the left-side pane to expand it in the right-side pane. Then browse through the details to find the changed properties that are also marked with blue dots. This allows you to track and pinpoint the exact components and attributes that were changed.

Multi-component comparison

Parent component categories that contain multiple instances of a component (e.g. DIMM category contains multiple DIMM slot details) show all component details in a matrix table view. This allows you to quickly scan the entire contents of a category and compare each component to its relative siblings.