System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and Accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Managing the team as an Administrator
      2.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2.  
        Performance
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security controls on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Decommissioning the appliances

There are various reasons for decommissioning appliance(s) like end of life, downsizing, or change of domain. If you've decommissioned appliance(s) from your network, it is important to mark appliances as decommissioned in NetInsignts. After changing the stratus in NetInsignts, the decommissioned appliance(s) will be removed from your dashboard and list of appliances, enabling you to focus on the active appliance(s)

Marking appliances as decommissioned

There are two ways to approach the decommissioning process. If you want to decommission multiple nodes, go to Advance search, enter the desired search criteria, and select appliances from the list. If you want to decommission a single node, navigate to Appliance Dashboard >> Actions menu and select Update status as Decommissioned option.

Note:

Even if you select only a one node from the cluster, status for all the nodes associated with the cluster will be changed to decommissioned

After selecting single or multiple appliances for decommissioning,

  1. Click the kebab menu in the right corner and select Update status as Decommissioned.
  2. In the update appliance status in NetInsight dialogue box, you will see a list of appliances that you can mark as decommissioned and another list of appliances that you do not have enough privileges to mark as decommissioned.
  3. Check the list and click Next.
  4. Appliance Status update page appears.
  5. On this page, select a reason for decommissioning and click Update status.

    Note:

    This is a mandatory field. You need to select one of the following reasons:

    • Upgrade

    • End of Support Life

    • Not using it anymore

  6. Confirmation pop-up appears. Check the consent box and click Proceed.
  7. The decommissioning request will be submitted, and you will be redirected to the Appliance Tasks page. After marking the appliance(s) as decommissioned,

After marking the appliance(s) as decommissioned,

  • The appliance(s) will be removed from the dashboard and the appliance list. You will not be able to access or view the details of the decommissioned appliance(s). However, you may be able to view the operation details and status in the Appliance tasks page.

  • You will not be entitled to any refund if the appliance is decommissioned before the corresponding appliance support contract expires.

  • Veritas will no longer create any proactive cases via AutoSupport for the decommissioned appliance(s).

  • All Alert subscriptions in System Health Insights will be cancelled for the decommissioned appliance(s).

  • All team members and System Health Insights contacts will be notified about the decommissioning of the appliance(s).

  • To recommission the appliance(s), visit https://www.veritas.com/support and navigate to the My Case > Create Case, select NetInsights/System Health Insights and log a case.