System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and Accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Managing the team as an Administrator
      2.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2.  
        Performance
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security controls on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Managing the data restriction mode for single or multiple appliances

Data restriction mode allows you to have better control over who can view the sensitive data for your appliances. As a team administrator, you can enable the data restriction mode and make the appliance telemetry and monitoring data inaccessible to the Veritas employees who are not part of your team. They can still see some generic data for the restricted appliances, such as appliance model, call home status, support details etc.

Before registering an appliance, if you have determined that the appliance should have restricted access, you can enable the data restriction mode at the time of registration itself. Refer to the Registering an appliance section.

Note:

Data restriction mode can be managed only by the team administrator.

Refer to the following instructions to enable or disable the data restriction mode for one or more appliances at once.

To enable the data restriction mode:

  1. On the Advanced Search page, run a search for one or more registered appliances that you want to enable the data restriction mode for.

  2. Select those appliances from the search results displayed.

  3. Click Manage Data Restriction Mode from the kebab menu appearing at the top of the list. The Manage Data Restriction Mode confirmation dialog box appears.

  4. Review the UIDs to ensure that you want to proceed. If you selected the appliances for which you have the Standard or the Read Only access, their UIDs will be listed in the Unable to manage data restriction mode section. Hence you can not manage their data restriction mode.

  5. Click Enable to activate the data restriction mode for the selected appliances. If some of the selected appliances already had the data restriction mode enabled, they will not be affected.

Once an appliance is in the data restriction enabled mode, the sensitive information such as a hostname, capacity usage, SRS etc will be masked in the appliance list view and in the corresponding appliance dashboards.

Note:

The Veritas employees added as the members within your team will have unrestricted access to the appliance data.

You can disable the appliance's data restriction mode at any time if you want to grant unrestricted access to the telemetry data to Veritas personnel.

To disable the data restriction mode:

  1. On the Advanced Search page, run a search for one or more registered appliances that you want to disable the data restriction mode for.

  2. Select those appliances from the search results displayed.

  3. Click Manage Data Restriction Mode from the kebab menu appearing at the top of the list. The Manage Data Restriction Mode confirmation dialog box appears.

  4. Review the UIDs to ensure that you want to proceed. If you selected the appliances for which you have the Standard or the Read Only access, their UIDs will be listed in the Unable to manage data restriction mode section. Hence you can not manage their data restriction mode.

  5. Click Disable to deactivate the data restriction mode for the selected appliances. If some of the selected appliances already had the data restriction mode disabled, they will not be affected.

You can also manage the data restriction mode from an individual appliance's dashboard. Refer to "Actions on the Appliance Dashboard" in About the Appliance Dashboard section.