System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and Accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Managing the team as an Administrator
      2.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2.  
        Performance
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security controls on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Managing the team as an Administrator

A team can have more than one administrator. As one of the administrators for a team, you can perform the following:

  • Edit the Team Name and Description by clicking Edit.

  • Search for the team members using the Email ID, role, and status.

  • Remove team members by clicking the Action menu (three dots) next to the team member and selecting Remove Member.

  • You can change the role of any member by clicking the Action menu (three dots) next to the team member and selecting Edit Role.

    Refer to the following procedure of Adding members to the Team to understand how to assign the roles.

  • Allow or restrict Access Key Generation by toggling the switch in Secure Quorum Configuration section.

Adding members to the Team

To add members to the team:

  1. Click Manage team in the left pane and click the team name that you need to add member to.

  2. Click Add Members on the Team Details section.

  3. In the Add Members dialog that opens, provide a valid email ID of the member that you want to add.

  4. Select from one of the roles - Administrator, Standard, Read Only.

    Note:

    A team must have at least one Administrator. Hence it would not be allowed to select any other role for the first member that is being added to a new team. The first member must be the Administrator. Then that administrator can assign the same or other roles to the other members that will be added. You can also edit the member roles later if required.

  5. Additional users can be added from the team by clicking the plus sign on the same pop-up.

  6. Review the member details that you have provided and click Add to add the members to the team.

  7. When a Security Admin is adding user, a Security Admin checkbox appears. If checked, the newly added user will be assigned Security Admin privileges.

To onboard a Security Admin for the first time, you need to follow a different process. Pre-requisites for creating a Security Admin are as follows.

  • Appliance(s) is/are registered and at least one team is assigned for it.

  • There must be minimum two users identified as Security Administrators for the team. Maximum five security administrators can be assigned in a team .

  • At least one of the user from the identified users must have team administrator role and the other one should not have read-only role.

  • Security Administrator's email address is not included in the Distribution list.

  • Both the user have valid accounts in System Health Insights associated with an email address that matches the corporate domain of the company.

After making sure that all pre-requisites are satisfied, you need to create a Support Case with the following details

  • Team ID and Team Name of the team for which you wish to initiate a process of creating Security Admin.

  • Email ID and Names of at-least 2 users selected to be Security Admin

Veritas Support will validate the request and create Security Admin for the team. The Security Admin will be able to create Requesters and Approvers for the Secure Quorum.

Note:

Once Veritas Support configures Security Admin initially, only Team Administrator with Security Admin role can create another Security Admin or edit permissions for the existing one..