System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and Accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Managing the team as an Administrator
      2.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2.  
        Performance
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security controls on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Managing teams

After being added to the teams, you can view all the teams that you are a part of. Your permissions in the teams are tightly governed by the role-based access (RBAC) implemented at the team level.

Understanding the RBAC for the team

You will be able to understand each role and permissions assigned to the role be referring to the following table:

Table:

Role

Permissions

Administrator

  • Manage visibility of telemetry data to Veritas by enabling Data Restriction mode

  • Manage Appliance Registration Operations

  • Manage Team and membership

  • Manage Appliance Upgrade

  • Manage Upgrade Permission

Standard

  • View Data Restriction Enabled Appliances

  • Manage Appliance Registration Operations

  • Create and View Team and its member details

Read Only

  • View Data Restriction Enabled Appliances

  • View Appliance details and labels

  • View Team and member details

Security Admin

  • Manage Team member security privileges

  • Manage Team Secure quorum configuration

  • Assign Secure Quorum Privileges to team members to request, approve, and generate access key

System Health Insights has added a Security Admin role to monitor all Secure Quorum operations and respective configurations.

Note:

This role is available only on request. To raise a request, send an email to DL-VTAS-SHI-HELP@veritas.com. After team Veritas approves it, Security Admin role will be visible to the users. Refer to the following tech-note for more details: https://www.veritas.com/content/support/en_US/article.100062936.

This role is designated to authorize and manage Secure Quorum team members for a given secure operation. The designated Security Admin will also be responsible for the following:

  • If MPA is enabled, verify the designated requesters and approvers for the requests are valid.

  • Verify requesters and approvers have the correct permission to perform expected operations.

  • Configure any additional constraints that are required.

Note:

It is recommended that the designated Security Admin should check these points periodically

Refer to the table below for more information about permissions assigned to the Security Admin

Table:

Role in the team

Secure Quorum role

Permissions

Administrator

None

  • Add team member and assign any team role.

  • Remove team members who is not a security admin or have secure quorum privileges.

  • Edit team roles only for members without secure quorum privileges.

Administrator

Security Admin

  • Add team member and assign any team role.

  • Remove any team member.

  • Edit team roles and security admin checkbox for all members.

Administrator

Secure Quorum Privileges

(Requester or Approver)

  • Add team member and assign any team role.

  • Remove team members who is not a security admin or have secure quorum privileges.

  • Edit team roles-only for members without secure quorum privileges.

Standard

None

No permission assigned.

Standard

Security Admin

  • Add team member and assign standard or read only permission.

  • Remove team members (standard or read-only) with secure quorum privileges or security admin.

  • Edit standard or read-only roles.

Standard

Secure Quorum Privileges

No permission assigned.

Read-only

Secure Quorum Privileges

No permission assigned.

Click Manage Teams on the left sidebar on the portal to open the Team Management page that presents the list of all the teams that you are a member of.

As per your access and permissions, you can perform the following actions from the Team Management page:

  • Search for a team using a team name, team ID, or description.

  • Exit a team by clicking Exit Team the action menu appearing at the far-right corner for a team record. However, you can not exit the team or remove yourself from the team if you are the only Administrator.

  • If you are an administrator for a team, you also have the option of deleting a team by clicking Delete Team from the Action menu.

    Note that this is a sensitive action and will affect the access of other team members to the appliances they are monitoring.

  • Click the team name to open the Team Details and Members page.

    The page displays the total count of appliances registered for the team, and the count of members within the team.