System Health Insights User Guide

Overview of the appliance registration process

As the first step towards monitoring the appliances, they must be registered in the System Health Insights. You can either start with the registration and create your team in the process, or you can be added as a member to an existing team, and then register an appliance for that team. Alternatively, your Veritas Support team, Veritas Partner Support team, or your MSP (managed service provider) can also register the appliances on your behalf, as applicable.

If your appliances are currently registered in the MyAppliance portal, you must migrate them into System Health Insights as MyAppliance support will end in due course of time. for more details.

What is a Team?

A Team is a group of System Health Insights users who can control the access for monitoring the appliances registered with them. One team can monitor multiple appliances, but one appliance can be monitored by only one team. You can leverage the team and role-based access control (RBAC) to ensure utmost control over who can access which appliances. For example, you can create Team A to manage the appliances in the Datacenter A and create Team B to manage the appliances in the Datacenter B. The members of Team A cannot access the appliances belonging to the Datacenter B, unless they are added as members in the Team B. There can be some common users like 'Backup Architects' who are part of both teams and they can see appliances monitored by both the teams. We recommend that before starting the registration process, you plan the team for each appliance. If you are not sure about the users or their roles while registering an appliance, create a team with only Admin user. You can add more users as per your requirements later.

The following graphic depicts the association of the teams and users with the appliances they can manage.

To understand how the teams, users, and user roles are implemented for the RBAC, refer to Managing teams.

Ensure to have the following identification details related to the appliance hardware handy, before getting started with the registration. These details are not available on the System Health Insights UI before registering an appliance.

For information on how to obtain the serial number/asset tags, and hardware support ID and/or sales order number of an appliance, refer to Frequently Asked Questions.