Veritas Velocity™ User's Guide
- Getting to know Velocity
- Setting up Velocity
- How to set up the Velocity Storage Server
- How to set up the Velocity Client
- Setting up the Velocity on-premises management server
- Upgrading Velocity
- Velocity Storage Server
- Users and roles
- Oracle database ingestion using Velocity
- How to use copy preparation to mask or sanitize sensitive data
- Oracle database ingestion using NetBackup CoPilot
- Microsoft SQL Server database ingestion using Velocity
- Database sources and copies
- About scheduling ingestions for a database source
- Retention periods for database sources and copies
- Sandboxes
- Database recovery
- Alerts and logs
- Managing the Velocity physical appliance
- Configuring network address settings on the Velocity physical appliance
- About WAN optimization on the Velocity physical appliance
- About the Veritas Remote Management Console on the Velocity physical appliance
- About Velocity physical appliance storage
- About users on the Velocity physical appliance
- About Velocity physical appliance checkpoints
- About factory reset on the Velocity physical appliance
- Configuring network address settings on the Velocity physical appliance
- Monitoring the Velocity physical appliance
- Velocity physical appliance security
- About Velocity physical appliance user account privileges
- About the Velocity physical appliance intrusion detection system
- About Velocity physical appliance operating system security
- Recommended IPMI settings on the Velocity physical appliance
- Best practices
- Troubleshooting
- Glossary
- Context-sensitive topics
- Section I. Velocity shell menu commands
- Introduction
- Appendix A. Main > Manage > Storage
- Appendix B. Main > Manage > Cloud
- Appendix C. Main > Manage > Software
- Appendix D. Main > Monitor
- Appendix E. Main > Network
- Appendix F. Main > Settings
- Appendix G. Main > Support
Setting up AutoSupport on the Velocity physical appliance
Table: Steps to set up AutoSupport lists the steps that you need to carry out to set up AutoSupport for the appliance.
Table: Steps to set up AutoSupport
Step | Task |
---|---|
Step 1 | Register the appliance on the MyAppliance portal. |
Step 2 | Enable CallHome on the appliance. |
To register the appliance on the MyAppliance portal
- Log on to the Veritas MyAppliance portal.
- On the Appliances page, click My Appliances.
- Follow the prompts to register the appliance.
To enable CallHome on the appliance
- Log on to the Velocity shell menu.
- From the Main_Menu > Settings > Alerts view, enter the following command:
CallHome Enable
If you plan to move the appliance from one geographic location to another, consider the following points to ensure continuance of maintenance and support coverage:
You should not move an appliance to another country.
Certain locations or regions of the world may not be enabled or set up to handle field service calls for parts replacement.
Certain locations or regions may not be able to meet the defined Service Level Agreement (SLA) contract(s) to which the appliance may be associated with.
If it is imperative to move the appliance, you must contact your account access team at Veritas to understand the ramifications or impact (if any) to the SLAs associated with the appliance.
After you have moved the appliance, it is critical to update your registration details such as contact details and location information on the MyAppliance portal to ensure continuance of coverage.
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