Veritas Velocity™ User's Guide
- Getting to know Velocity
- Setting up Velocity
- How to set up the Velocity Storage Server
- How to set up the Velocity Client
- Setting up the Velocity on-premises management server
- Upgrading Velocity
- Velocity Storage Server
- Users and roles
- Oracle database ingestion using Velocity
- How to use copy preparation to mask or sanitize sensitive data
- Oracle database ingestion using NetBackup CoPilot
- Microsoft SQL Server database ingestion using Velocity
- Database sources and copies
- About scheduling ingestions for a database source
- Retention periods for database sources and copies
- Sandboxes
- Database recovery
- Alerts and logs
- Managing the Velocity physical appliance
- Configuring network address settings on the Velocity physical appliance
- About WAN optimization on the Velocity physical appliance
- About the Veritas Remote Management Console on the Velocity physical appliance
- About Velocity physical appliance storage
- About users on the Velocity physical appliance
- About Velocity physical appliance checkpoints
- About factory reset on the Velocity physical appliance
- Configuring network address settings on the Velocity physical appliance
- Monitoring the Velocity physical appliance
- Velocity physical appliance security
- About Velocity physical appliance user account privileges
- About the Velocity physical appliance intrusion detection system
- About Velocity physical appliance operating system security
- Recommended IPMI settings on the Velocity physical appliance
- Best practices
- Troubleshooting
- Glossary
- Context-sensitive topics
- Section I. Velocity shell menu commands
- Introduction
- Appendix A. Main > Manage > Storage
- Appendix B. Main > Manage > Cloud
- Appendix C. Main > Manage > Software
- Appendix D. Main > Monitor
- Appendix E. Main > Network
- Appendix F. Main > Settings
- Appendix G. Main > Support
About Veritas AutoSupport on the Velocity physical appliance
Veritas AutoSupport is a free service that enables proactive monitoring, management, and support of the appliance's health and performance 24 hours a day, 7 days a week. The AutoSupport service identifies risks and issues with the appliance and alerts you and/or service engineers to enable proactive handling and risk mitigation.
The Veritas AutoSupport service is delivered using two components: The appliance Call Home service and the MyAppliance web portal. Once you enable Call Home, the appliance uploads diagnostic and heartbeat data over SSL-encrypted channels to a Veritas secure operations center for further processing. The MyAppliance portal then uses the Call Home data to provide a comprehensive view of appliance health and performance information, as well as support case management.
Call Home uses HTTPS (secure and encrypted protocol) with port 443 for all communication with Veritas AutoSupport servers.
If you configured the appliance to use a proxy server to connect to the Internet, Call Home uses that proxy server to communicate with the AutoSupport servers.
The appliance initiates all communications with the AutoSupport servers.
For more information about the data that AutoSupport collects and when it is sent to Veritas, refer to the Veritas AutoSupport Reference Guide.
More Information