Arctera™ Insight Personal Archive Help

Last Published:
Product(s): Veritas Alta Archiving (1.0)
  1. Getting started
    1.  
      About Arctera Insight Personal Archive
    2.  
      Prerequisites for Insight Personal Archive
    3.  
      Insight Personal Archive compatibility
    4.  
      Accessing new Arctera Insight Personal Archive portal
    5.  
      Logging in to Insight Personal Archive
    6.  
      Configuring Microsoft Outlook web folders
    7.  
      Monitoring other accounts
    8.  
      Viewing delegate archives
    9.  
      About Email Continuity
    10.  
      About legacy data
    11.  
      Configuring the Insight Personal Archive settings
    12.  
      Resetting a forgotten password
    13.  
      Changing your message view
  2. Working with messages
    1.  
      Viewing archived messages
    2.  
      Replying to archived messages
    3.  
      Forwarding archived messages
    4.  
      Restoring archived messages
    5.  
      Saving archived messages to your computer
    6.  
      Downloading message attachments
    7.  
      Printing archived messages
    8.  
      Composing new messages
  3. Using Search
    1.  
      About Insight Personal Archive Search
    2.  
      Using Quick Search
    3.  
      Using Advanced Search
    4.  
      Search syntax
    5.  
      About stop words and special characters in searches
    6. Boolean operator searches
      1.  
        AND operator search
      2.  
        OR operator search
      3.  
        NOT operator search
      4.  
        About using multiple Boolean operators
      5.  
        About using Boolean operators with phrase searches
      6.  
        About Boolean operators and special characters
    7.  
      Wildcard searches
    8.  
      Proximity searches
    9.  
      Double-byte character set searches
    10.  
      About enhanced searches in Japanese
    11.  
      Using Search Filters
    12.  
      Creating Saved Searches
    13.  
      Updating Saved Searches
    14.  
      Deleting Saved Searches
    15.  
      Searchable attachment types
    16.  
      Insight Personal Archive Search FAQs
  4. Using Insight Personal Archive tags
    1.  
      About Insight Personal Archive tags
    2.  
      Applying tags
    3.  
      Removing tags
    4.  
      Updating tags
    5.  
      Deleting tags
  5. Using Folder Sync
    1.  
      About Folder Sync
    2.  
      Viewing Synchronized Folders in Insight Personal Archive
    3.  
      Folder Sync FAQ
  6. Insight Personal Archive known issues
    1.  
      Insight Personal Archive Known Issues
  7. Insight Personal Archive updates in previous releases
    1.  
      About the Insight Personal Archive updates in previous releases

Insight Personal Archive Known Issues

This section provides information about the known issues with Insight Personal Archive.

  • You may see duplicate archived messages in Insight Personal Archive if the messages were journaled and imported as legacy data to Arctera Insight Archiving.

  • The Insight Personal Archive splash screen may display indefinitely.

    Workaround - You can enable native XMLHTTP support for your web browser if this issue occurs. For Microsoft Internet Explorer, you can find this option on the Advanced tab in the Internet Options menu.

  • Some Insight Personal Archive functionality may not be available from the Safari browser on iOS devices. We recommend that you contact your administrator about Insight Archiving Mobile Web Access if you want to access your archived messages from a mobile device.