Arctera™ Insight Personal Archive Help

To log in to Insight Personal Archive

1. Access the Login page by doing one of the following:

   • In a supported browser, navigate to your Insight Personal Archive URL.

   • In the Microsoft Outlook Folders pane, select your Insight Personal Archive web folder.

     See Configuring Microsoft Outlook web folders.

   Note:

   Contact your administrator if you do not know your Insight Personal Archive URL or you need a web folder to be configured in Outlook.

2. On the Login page, select a Security option.

   Refer to the following table for more information:

   This is a public or shared computer	Insight Personal Archive prompts you for your credentials each time you access the Login page and automatically logs you out after 20 minutes of inactivity. This option is the default option selected.
   This is a private computer	Insight Personal Archive caches your credentials for 10 hours and lets you bypass the Login page after you log in successfully. To clear your credentials from the cache, log out of Insight Personal Archive.

3. Enter your Arctera Insight Archiving user name and password.
4. If you want to change the language selection for the Login page, select a new language from the Language drop-down menu.

   Note:

   This language selection only applies to the Login page. If you want to update your language selection for Insight Personal Archive, update your localization settings on the Settings page.

5. Click Log In.
6. If the multi-factor authentication (MFA) is enabled for you, the OTP field appears on the authentication screen.

   This email-based authentication and the Time-based One Time Password (TOTP) authentication enhances the access and data security of Arctera Insight Personal Archive. Administrators have the permission to enable or disable multi-factor authentication at the user and tenant level.

   • If the email-based authentication (EML) is enabled for you, a one-time password (OTP) is sent to your registered email address for authentication and access to the application. This OTP remains valid for 5 minutes from the time of receiving the email.

     Manually enter the OTP on the authentication screen within 5 minutes. Copy-pasting the OTP is not allowed. If you fail to provide OTP within 5 minutes of receiving it, the application displays a message that the OTP has expired. To obtain a new OTP, click Resend OTP. The application sends a new OTP.

   • If the Time-based One Time Password authentication (TOTP) is enabled for you, the application redirects you to an Authenticator Setup page as shown in the sample image below.

     Scan the QR Code using the Google or Microsoft Authenticator app on your mobile phone at the time of your first login

     Configure the Authenticator app on your mobile phone.

     Click Continue to get a time-based OTP in the Authenticator app.

     Enter that OTP in the OTP field of the Authentication page, and click Continue.

To install the Microsoft Authenticator app on your phone

1. While installing the app, if prompted, allow notifications about the app.
2. Upon installation, open the app and click the plus (+) icon at top and select Work or School account or Other account.
3. Add your work account by using any of the following methods:

   • Use the installed authenticator app to scan the QR Code provided on the authentication page of Arctera Insight Archiving application.

   • Sign in with your application credentials and follow the screen instructions.

   Upon successful scanning or signing in, your account gets connected to Microsoft Authenticator.

To install the Google Authenticator app on your phone

1. While installing the app, if prompted, allow notifications about the app.
2. Upon installation, log in with your Google account credentials. Scroll down and click the plus (+) icon.
3. Scan the QR Code with the Google Authenticator app. Your account gets connected to the Google Authenticator app.