Arctera™ Insight Personal Archive Help
- Getting started
- About Arctera Insight Personal Archive
- Prerequisites for Insight Personal Archive
- Insight Personal Archive compatibility
- Accessing new Arctera Insight Personal Archive portal
- Logging in to Insight Personal Archive
- Configuring Microsoft Outlook web folders
- Monitoring other accounts
- Viewing delegate archives
- About Email Continuity
- About legacy data
- Configuring the Insight Personal Archive settings
- Resetting a forgotten password
- Changing your message view
- Working with messages
- Using Search
- About Insight Personal Archive Search
- Using Quick Search
- Using Advanced Search
- Search syntax
- About stop words and special characters in searches
- Boolean operator searches
- Wildcard searches
- Proximity searches
- Double-byte character set searches
- About enhanced searches in Japanese
- Using Search Filters
- Creating Saved Searches
- Updating Saved Searches
- Deleting Saved Searches
- Searchable attachment types
- Insight Personal Archive Search FAQs
- Using Insight Personal Archive tags
- Using Folder Sync
- Insight Personal Archive known issues
- Insight Personal Archive updates in previous releases
Folder Sync FAQ
The following frequently asked questions provide more information about using Folder Sync in Insight Personal Archive.
How often do synchronization events occur?
Your administrator configures the frequency of synchronization events. Contact your administrator for more information about the frequency of synchronization events.
How many folders can Folder Sync synchronize to Insight Personal Archive?
Folder Sync can synchronize up to 10000 folders per mailbox to Insight Personal Archive.
Why is my Active Folders tab in Insight Personal Archive blank.
If your Active Folders tab is blank, your account may not be set up for Folder Sync. Contact your administrator for more information about setting up Folder Sync for your account.
Why are the folders I create in Microsoft Outlook not appearing in Insight Personal Archive?
Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Insight Personal Archive. Contact your administrator for more information about the frequency of synchronization events.
Where can I find my contacts, tasks, and calendar items from Microsoft Outlook in Insight Personal Archive?
Folder Sync does not synchronize the contacts, tasks, and calendar items from Microsoft Outlook to Insight Personal Archive.
Can I search for archived messages within a synchronized folder in Insight Personal Archive?
No, you cannot search for messages within a folder because Folder Sync is only intended for viewing your Outlook folder structure.
Can I find the synchronized folder location of archived messages in search results?
No, search results do not include the synchronized folder location of archived messages. The only way to view the messages in a synchronized folder is to click on the folder in the Active Folders tab.
Why are my messages in different folders in Outlook and Insight Personal Archive?
Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Insight Personal Archive. Contact your administrator for more information about the frequency of synchronization events.
Do I receive a notification each time a synchronization event occurs?
No, Insight Personal Archive does not notify users each time a synchronization event occurs. However, you can see the last time that a synchronization event occurred at the top of the Active Folders tab.