Arctera™ Insight Personal Archive Help

To reset your forgotten password

1. On the authentication screen, click the Forgot your password link.
2. In the User Name field, provide your user name (email address).
3. In the Validation Code field, enter the correct captcha from the image, without spaces. Letters are not case-sensitive.

   You cannot sign in if your archive fails to authorize your location or computer. You can contact system administrator for assistance.

4. Click Send.

   The application sends you an email with a reset password link. Check your email inbox, including the spam or junk folder, for this message. This link expires after 30 minutes from you receive the email.

5. Open the password reset email and click on the provided Reset Password link.

   The application directs you to a Reset Password page.

6. Type your user name, a new password, retype to confirm it, and click Submit.

   After successful reset, you receive an email notification that your password has been changed successfully.