Veritas Information Map Installation and Administration Guide

Last Published:
Product(s): Information Map (1.0)
  1. Introduction to Veritas Information Map
    1.  
      Overview of Information Map
    2.  
      Deployment workflow
    3.  
      Information Map architecture
    4.  
      Creating new user accounts
  2. Planning installation of the Information Map Agent
    1.  
      System requirements
    2.  
      Supported browsers
    3.  
      Connectivity requirements
    4.  
      Security requirements
    5.  
      Generating a KeyStore file
    6.  
      Configuring access to a NetBackup master server
  3. Installing and configuring Information Map
    1.  
      Logging in to Veritas Information Map
    2.  
      Downloading the Agent installer
    3.  
      Configuring locations in Information Map
    4. Installing the Information Map Agent
      1.  
        Configuring proxy settings
    5.  
      Registering the Information Map Agent with Information Fabric
    6. Configuring credentials for share discovery and native scanning
      1.  
        Credentials required to configure share discovery
      2.  
        Configuring a non-administrator domain user on NetApp 7-mode filer
      3.  
        Configuring a non-administrator account on an EMC Isilon file server
    7.  
      Updating the Information Map Agent
  4. Cloud Agent configuration
    1.  
      About configuring the Amazon S3 Agent
    2.  
      Configuring metadata collection in Amazon Web Services (AWS)
    3.  
      Configuring Information Map to access Amazon S3 account
  5. Global settings
    1.  
      About configuring global settings
    2.  
      Configuring stale data definition
    3.  
      Configuring non-business data definition
    4.  
      Configuring storage tiers
    5.  
      Assigning storage tiers to storage
    6.  
      Customizing item types
  6. Managing Information Map settings
    1.  
      Configuring Information Map users
    2.  
      Managing Agents
    3.  
      Managing tasks
    4.  
      Managing content sources
  7. Troubleshooting
    1.  
      Veritas Information Map logging
    2.  
      Information Map Agent jobs
    3.  
      Information Map Agent issues
    4.  
      Information Map and data accuracy
    5.  
      Known limitations of Information Map Agent

Updating the Information Map Agent

Veritas regularly releases updates to the Information Map Agent, which contain new features, fixes to known issues, and enhancements to existing functionality. Versions of the Agent older than 90 days from publication are automatically disabled, and Veritas will not support them.

There are three ways to keep the Information Map Agent up-to-date.

You can configure your system to automatically update any installed Agents to the latest version, update directly from Information Map, or download the Agent installer and update the individual Agent servers.

Note:

If you are updating to the Agent version 3.0.0.5, it is recommended that you provision a separate machine to install the on-premises agent.

Automatically updating the Information Map Agent

By configuring Agents to update automatically, you can ensure that any enabled Agent is updated within hours of a new version being available. Information Map provides a framework for the management of your agents and manual intervention is required only to troubleshoot issues.

To enable or disable automatic updates

  1. On the vertical navigation panel in the Information Map application, expand the Administration section and click Agents.
  2. Select the Agents for which you want to enable or disable automatic updates.
  3. Click Edit.

    On the Edit panel, modify the value, and click Save to apply the change.

    If you select multiple Agents, only the common editable properties are shown on the Edit panel.

  4. Click Yes on the confirmation dialog. If the update method is changed for multiple Agents, the confirmation dialog displays the progress of the status change and errors, if any.

    Click Retry to initiate the status change for the failed Agents.

Updating the Information Map Agent from the Information Map

You can update out-of-date agents to the latest available version from the Agents page. This provides you a framework to silently and remotely update any Agent from a single location and manage when to update the agents.

To remotely update Agents

  1. On the vertical navigation panel in the Information Map application, expand the Administration section and click Agents.
  2. Select the Agents for that you want to update.
  3. Click Update Agent(s).

    Agents that are already up to date or configured for automatic updates cannot be updated by this method.

  4. The selected Agent(s) will be configured for automatic updates during this process. Clear the check box to opt out of automatic updates and click Yes on the confirmation dialog.

    If multiple Agents are triggered for immediate update, the confirmation dialog displays the progress of the status change and errors, if any. Click Retry to initiate the status change for the failed Agents.

Note:

For both methods above, the only option is to update to the latest available version of the Agent. As part of the update process, metadata collection and upload are suspended. If required, the Agent server is also automatically restarted.

After the update, all services are restarted, and the schedules for collection or upload of metadata are resumed.

Manually updating the Information Map Agent

You can also update Agents manually, by logging onto individual servers directly and running the installation package.

Note:

This method lets you update to any supported version of the Agent if you do not want to directly install the latest available version.

To manually upgrade the Agent

  1. Log on to the Agent server with Administrator credentials.
  2. From the Agent server, log on to Information Map.
  3. On the vertical navigation panel in the Information Map application, expand the Administration section and click Software Downloads to download a supported installer to the Agent server.
  4. Download the Information Map installer that you want to install from the list.

    The number of days of support remaining for each version of the Agent is displayed.

  5. Extract the zip package contents and double-click Veritas_InfoMapAgent_windows_<version>_x64.exe to launch the installer.

    If you are not logged on to the computer as Administrator, you will be prompted to enter the Administrator credentials.

  6. Click Yes to upgrade.
  7. On the Setup wizard, select Yes, upgrade the existing installation, and click Next.
  8. Click Finish when the Agent upgrade is complete.

More Information

Managing Agents

Downloading the Agent installer