Search <book_title>...

Veritas Surveillance User Guide

Last Published: 2025-04-01

Product(s): Veritas Alta Surveillance (1.0)

Introducing Veritas Surveillance
1. About Veritas Surveillance
2. Key features of Veritas Surveillance
3. Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
4. Sampling support for content sources
5. About Veritas Surveillance system security
6. Veritas Surveillance multi-tier architecture
7. System requirements
Getting started
1. Signing in to Veritas Surveillance
2. Signing out from Veritas Surveillance
Working with dashboard widgets
1. Understanding the Dashboard page
2. Viewing status summary of recently reviewed departments
3. Pinning and unpinning departments to view review status
4. Changing the order of pinned departments
5. Viewing the review status summary of escalated items
6. Viewing a summary of searches and exports
Managing employees and employee groups
1. About employees and employee groups
2. Creating employee profiles
3. Editing employee profile details
4. Creating employee groups
5. Editing employee group details
Managing departments
1. About departments
2. Understanding the Departments page
3. Searching departments
4. Creating departments
5. Moving existing departments under other departments
6. Adding monitored employees and employee groups to departments
7. Editing monitoring policies
8. Editing department details and monitoring policy
9. Managing exception employees
10. Designating employees as exception employee
11. Assigning further exception reviewers to an exception employee
12. Removing exception status
13. Removing exception reviewers
14. Closing or opening the departments for monitoring
15. Reviewing department items
16. Deleting departments
17. Managing reviewer assignment
18. Managing research folders
Managing department users
1. Assigning users to departments
2. Removing users from departments
3. Adding new roles for users
4. Removing roles
5. Managing role assignment for a user in departments
  1. Assigning departments and exceptions to specific users
  2. Removing a specific role to users in one or more departments and exceptions
6. Allocating review items to reviewers
Managing department-level archives
1. About department-level archives
2. Including or excluding enterprise vault archives at department-level
Managing department-level searches
1. About department-level searches
2. Guidelines for effective searches
3. Creating and running department-level searches
4. Pausing and resuming searches
5. Downloading search details for archives
6. Disabling scheduled searches
7. Previewing search results
8. Accepting search results
9. Rejecting a search result
10. Resubmitting a search
Managing department-specific hotword sets
1. Overview
2. Creating department-specific hotword sets
3. Editing department-specific hotwords and hotword sets
4. Deleting department-specific hotword sets
Managing department-specific labels
1. Searching department-specific labels, label groups, and single choice groups
2. Managing department-specific labels
3. Managing department-specific label groups
4. Managing department-specific single choice label groups
Managing department-specific review comments
1. About department-level review comments
2. Adding department-level review comments
3. Editing department-level review comments
4. Deleting department-level review comments
5. Updating order of department-level review comments
Viewing employees associated with departments
1. Viewing employee association history
Managing users, roles, and permissions
1. Overview
2. Predefined user roles and permissions
3. Adding new roles for users (employees) and employee groups
4. Editing user roles and permissions
5. Deleting user roles
6. Assigning Veritas Surveillances to users (employees) and employee groups
7. Restricting users to use hotwords in searches
8. Removing a user role
Managing application-level archives
1. About application-level archives
2. Including or excluding enterprise vault archives at application-level
Managing application-level searches
1. About application-level searches
2. Viewing existing application-level searches
3. Creating and running application-level searches
4. Editing application-level searches
5. Excluding departments from application searches
6. Reinstating the excluded department for application searches
Managing application-specific hotword sets
1. Overview
2. Creating application-specific hotword sets
3. Editing application-specific hotwords and hotword sets
4. Deleting application-specific hotword sets
Managing application-specific labels
1. Searching application-specific labels, label groups, and single choice groups
2. Managing application-specific labels
3. Managing application-specific label groups
4. Managing application-specific single choice label groups
Managing application-specific review comments
1. About application-level review comments
2. Adding application-level review comments
3. Editing application-level review comments
4. Deleting application-level review comments
5. Updating order of application-level review comments
Managing search schedules
1. Overview
2. Setting up new search schedules
3. Setting up one-time search schedules
4. Example of a one-time search schedule
5. Setting up recurring search schedules
6. Example of a recurring search schedule
7. Editing search schedules
8. Deleting search schedules
Managing export operations
1. About exporting items
2. Performing export runs
Managing reviews
1. About reviewing with Veritas Surveillance
2. Understanding the Review page
3. Rearranging columns in the item list pane
4. Changing the Preview pane position
5. Filtering the items in the Review pane
6. Reviewing the Audio-Video Transcript type items
7. Reviewing searched items
8. Reviewing research folder items
9. Reviewing department items
10. Viewing Intelligent Review Details
11. Adding or removing text for machine learning
12. Assigning review status to items
13. Viewing hotwords highlighting
14. Viewing hotwords in collaboration message
15. Viewing tags highlighting
16. Viewing tags in collaboration message
17. Viewing the full content in a new window
18. Adding comments to items
19. Escalating the review items
20. Viewing history of items
21. Printing and downloading the items and attachments
Working with reports
1. About Veritas Surveillance reports
2. Accessing data through the Microsoft SQL Server Reporting Services (SSRS)
3. Enhanced reporting
4. Managing Power BI templates for reporting APIs
Managing application wide audit settings
1. Audit Settings Overview
2. Editing the Audit Settings
Working with audit viewer
1. About Audit viewer
2. Performing a search for audit records
Managing application wide review setting
1. Overview
2. Editing application-level review setting

Supported reporting endpoint API filters and their values

This section provides information about the reporting endpoint API filters and their possible values. Refer to the following tables if you are using the reporting APIs.

CaptureTypes filter

Table: CaptureTypes filters and respective IDs

CaptureTypes ID	Value	Description
0	NotSpecified	Items with a capture types under the Collaboration and Transcript categories.
1	Search	Indicates that item was captured based on immediate or scheduled search
2	Clean	Indicates that items were randomly sampled
3	Alert
4	Adhoc
6	GuaranteedSearch	If guaranteed sampling was configured for the department, indicates that the item was sampled and captured based on guaranteed sample search.
10	SearchDuplicate	Indicates that the item was sampled and considered as a duplicate during guaranteed sample search results deduplication
99	Policy	Indicates that the item was captured based on classification inclusion rules.

MessageDirections filter

Table: MessageDirections filters and respective IDs

MessageDirections ID	Value	Description
0	NotSpecified	Items with a message directions under the Collaboration and Transcript categories..
1	Internal	The items where the author and all recipients are internal to the organization.
2	ExternalInbound	The items where the author is external to the organization and at least one recipient is internal.
3	ExternalOutbound	The items where the author is internal to the organization and at least one recipient is external.

MessageTypes filters (Email-specific)

Table: Email-specific MessageTypes filters and respective IDs

MessageType ID	Filter Name	MessageTypes ID	Filter Name
1	Exchange	129	ImportedEmails
2	Instant Messaging	130	MS Teams (EML)
4	Fax	131	Slack (EML)
7	SMTP	132	Citrix Workspace and ShareFile (EML)
9	Social	133	Sharepoint (EML)
16	Rackspace Mail	134	IceChat (EML)
18	GroupWise	135	Twitter (EML)
19	SFChatter	136	Youtube (EML)
20	Office 365 - PA Collection	137	ZoomChat (EML)
21	DoNotUse	138	Box (EML)
22	Zimbra	139	GoogleDrive (EML)
23	Exchange Hosted Archive Ingestion	140	Dropbox (EML)
25	Lync OnPrem	141	AmazonsS3 (EML)
27	Google Journal	142	JSON (EML)
101	EML	143	CiscoWebex (EML)
114	CellTrust	181	Carbon
115	LSEG	182	ENMACC Energy
116	Symphony	183	Legato Chat
117	Workplace from Facebook	184	LiquidNet
118	Salesforce Chatter	185	Markets Manager
119	FXConnect	186	Saphyre
120	XIP	187	Skytel-Pager
121	Yieldbroker	188	Social
122	Webpage Capture	189	Web CHAT
123	Redtail Speak	190	WeChat
124	ServiceNow	191	FXT
125	RingCentral

MessageTypes filters (Collaboration-specific)

Table: Collaboration-specific MessageTypes filters and respective IDs

MessageTypes ID	Filter Name	MessageType ID	Filter Name
11	Teams Chat	37	Zoom Chat
12	Teams Channel	38	Zoom Meetings Chats
32	Slack	39	SMS Collaboration
34	IceChat	40	WhatsApp Collaboration
35	Twitter	41	IMessage Collaboration
36	Chatter Cipher Cloud	42	Viva Engage

Transcript-specific (Transcript-specific)

Table: Transcript-specific MessageTypes filters and respective IDs

MessageType ID	Filter Name	MessageType ID	Filter Name
150	Zoom	157	Vodafone
151	Cisco Webex Teams	158	IPC
152	YouTube	159	Cisco
153	Audio File	160	Avaya
154	Video File	161	Dubber Media
155	Microsoft Teams Meeting	162	Mobile Phone
156	Audio Video