Veritas Surveillance User Guide

Last Published:
Product(s): Veritas Alta Surveillance (1.0)
  1. Introducing Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Key features of Veritas Surveillance
    3.  
      Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
    4.  
      Sampling support for content sources
    5.  
      About Veritas Surveillance system security
    6.  
      Veritas Surveillance multi-tier architecture
    7.  
      System requirements
  2. Getting started
    1.  
      Signing in to Veritas Surveillance
    2.  
      Signing out from Veritas Surveillance
  3. Working with dashboard widgets
    1.  
      Understanding the Dashboard page
    2.  
      Viewing status summary of recently reviewed departments
    3.  
      Pinning and unpinning departments to view review status
    4.  
      Changing the order of pinned departments
    5.  
      Viewing the review status summary of escalated items
    6.  
      Viewing a summary of searches and exports
  4. Managing employees and employee groups
    1.  
      About employees and employee groups
    2.  
      Creating employee profiles
    3.  
      Editing employee profile details
    4.  
      Creating employee groups
    5.  
      Editing employee group details
  5. Managing departments
    1.  
      About departments
    2.  
      Understanding the Departments page
    3.  
      Searching departments
    4.  
      Creating departments
    5.  
      Moving existing departments under other departments
    6.  
      Adding monitored employees and employee groups to departments
    7.  
      Editing monitoring policies
    8.  
      Editing department details and monitoring policy
    9.  
      Managing exception employees
    10.  
      Designating employees as exception employee
    11.  
      Assigning further exception reviewers to an exception employee
    12.  
      Removing exception status
    13.  
      Removing exception reviewers
    14.  
      Closing or opening the departments for monitoring
    15.  
      Reviewing department items
    16.  
      Deleting departments
    17. Managing reviewer assignment
      1.  
        About reviewer assignment
      2.  
        Configuring application-level review setting
      3.  
        Configuring department-level reviewer assignment setting
      4.  
        Enabling and disabling department settings to configure review assignment
      5.  
        Configuring a percentage of review items to reviewers within the department
      6.  
        Reassigning a fixed number of review items from one reviewer to other reviewers within the department
      7.  
        Custom assignment scenarios
      8.  
        Removing assigned review items from reviewers
      9.  
        Reassigning items of a removed department reviewer to other reviewers within the department
    18. Managing research folders
      1.  
        About research folders
      2.  
        Creating research folders
      3.  
        Editing research folders
      4.  
        Deleting research folders
  6. Managing department users
    1.  
      Assigning users to departments
    2.  
      Removing users from departments
    3.  
      Adding new roles for users
    4.  
      Removing roles
    5. Managing role assignment for a user in departments
      1.  
        Assigning departments and exceptions to specific users
      2.  
        Removing a specific role to users in one or more departments and exceptions
    6.  
      Allocating review items to reviewers
  7. Managing department-level archives
    1.  
      About department-level archives
    2.  
      Including or excluding enterprise vault archives at department-level
  8. Managing department-level searches
    1.  
      About department-level searches
    2.  
      Guidelines for effective searches
    3.  
      Creating and running department-level searches
    4.  
      Pausing and resuming searches
    5.  
      Downloading search details for archives
    6.  
      Disabling scheduled searches
    7.  
      Previewing search results
    8.  
      Accepting search results
    9.  
      Rejecting a search result
    10.  
      Resubmitting a search
  9. Managing department-specific hotword sets
    1.  
      Overview
    2.  
      Creating department-specific hotword sets
    3.  
      Editing department-specific hotwords and hotword sets
    4.  
      Deleting department-specific hotword sets
  10. Managing department-specific labels
    1.  
      Searching department-specific labels, label groups, and single choice groups
    2.  
      Managing department-specific labels
    3.  
      Managing department-specific label groups
    4.  
      Managing department-specific single choice label groups
  11. Managing department-specific review comments
    1.  
      About department-level review comments
    2.  
      Adding department-level review comments
    3.  
      Editing department-level review comments
    4.  
      Deleting department-level review comments
    5.  
      Updating order of department-level review comments
  12. Viewing employees associated with departments
    1.  
      Viewing employee association history
  13. Managing users, roles, and permissions
    1.  
      Overview
    2.  
      Predefined user roles and permissions
    3.  
      Adding new roles for users (employees) and employee groups
    4.  
      Editing user roles and permissions
    5.  
      Deleting user roles
    6.  
      Assigning Veritas Surveillances to users (employees) and employee groups
    7.  
      Restricting users to use hotwords in searches
    8.  
      Removing a user role
  14. Managing application-level archives
    1.  
      About application-level archives
    2.  
      Including or excluding enterprise vault archives at application-level
  15. Managing application-level searches
    1.  
      About application-level searches
    2.  
      Viewing existing application-level searches
    3.  
      Creating and running application-level searches
    4.  
      Editing application-level searches
    5.  
      Excluding departments from application searches
    6.  
      Reinstating the excluded department for application searches
  16. Managing application-specific hotword sets
    1.  
      Overview
    2.  
      Creating application-specific hotword sets
    3.  
      Editing application-specific hotwords and hotword sets
    4.  
      Deleting application-specific hotword sets
  17. Managing application-specific labels
    1.  
      Searching application-specific labels, label groups, and single choice groups
    2.  
      Managing application-specific labels
    3.  
      Managing application-specific label groups
    4.  
      Managing application-specific single choice label groups
  18. Managing application-specific review comments
    1.  
      About application-level review comments
    2.  
      Adding application-level review comments
    3.  
      Editing application-level review comments
    4.  
      Deleting application-level review comments
    5.  
      Updating order of application-level review comments
  19. Managing search schedules
    1.  
      Overview
    2.  
      Setting up new search schedules
    3.  
      Setting up one-time search schedules
    4.  
      Example of a one-time search schedule
    5.  
      Setting up recurring search schedules
    6.  
      Example of a recurring search schedule
    7.  
      Editing search schedules
    8.  
      Deleting search schedules
  20. Managing export operations
    1.  
      About exporting items
    2.  
      Performing export runs
  21. Managing reviews
    1.  
      About reviewing with Veritas Surveillance
    2.  
      Understanding the Review page
    3.  
      Rearranging columns in the item list pane
    4.  
      Changing the Preview pane position
    5.  
      Filtering the items in the Review pane
    6.  
      Reviewing the Audio-Video Transcript type items
    7.  
      Reviewing searched items
    8.  
      Reviewing research folder items
    9.  
      Reviewing department items
    10.  
      Viewing Intelligent Review Details
    11.  
      Adding or removing text for machine learning
    12.  
      Assigning review status to items
    13.  
      Viewing hotwords highlighting
    14.  
      Viewing hotwords in collaboration message
    15.  
      Viewing tags highlighting
    16.  
      Viewing tags in collaboration message
    17.  
      Viewing the full content in a new window
    18.  
      Adding comments to items
    19.  
      Escalating the review items
    20.  
      Viewing history of items
    21.  
      Printing and downloading the items and attachments
  22. Working with reports
    1.  
      About Veritas Surveillance reports
    2.  
      Accessing data through the Microsoft SQL Server Reporting Services (SSRS)
    3. Enhanced reporting
      1.  
        Configuring a reporting endpoint
      2.  
        Authentication
      3. Departments API
        1.  
          Departments - List
      4. Users API
        1.  
          Users - List
      5. UserRoles API
        1.  
          UserRoles - List by filters
      6. Roles API
        1.  
          Roles - List
        2.  
          Roles - List by filters
      7. Classification Tags API
        1.  
          Classification Tags - List
      8. Labels API
        1.  
          Labels - List
      9. Searches API
        1.  
          Searches - List
      10. ItemMetrics API
        1.  
          ItemMetrics - List
        2.  
          ItemMetrics - List by filter
      11. ReviewerMapping API
        1.  
          ReviewerMapping - List
      12. MonitoredEmployees API
        1.  
          MonitoredEmployees - List
      13.  
        Evidence Of Review Async API
      14. Evidence of Review API
        1.  
          EvidenceOfReview - List by filter
      15.  
        Item Classification Metrics Async API
      16. Item Classification Metrics API
        1.  
          ItemClassificationMetrics - List by filter
      17.  
        Item Label Metrics Async API
      18. Item Label Metrics API
        1.  
          ItemLabelMetrics - List by filter
      19.  
        Report Status API
      20.  
        Supported OData query options
      21.  
        Supported reporting endpoint API filters and their values
      22.  
        Responses
    4. Managing Power BI templates for reporting APIs
      1.  
        Configuring Microsoft Power BI Templates for Reporting APIs
      2.  
        Guidelines for using Veritas Surveillance templates with Microsoft Power BI Desktop
      3.  
        TEMPLATE - User Roles
      4.  
        TEMPLATE - Departments, Users, Roles, Labels
      5.  
        TEMPLATE - Item Metrics
      6.  
        TEMPLATE - Reviewer Mapping
      7.  
        TEMPLATE - Searches
      8.  
        TEMPLATE- Evidence Of Review - Submit Report Request
      9.  
        TEMPLATE- Evidence Of Review By Monitored Employee - View Report Data
      10.  
        TEMPLATE- Evidence Of Review By Department - View Report Data
      11.  
        TEMPLATE- Item Classification Metrics - Submit Report Request
      12.  
        TEMPLATE- Item Classification Metrics - View Report Data
      13.  
        TEMPLATE- Item Label Metrics - Submit Report Request
      14. TEMPLATE- Item Label Metrics By Employee - View Report Data
        1.  
          TEMPLATE- Item Label Metrics By Department - View Report Data
      15.  
        TEMPLATE- Item Label Metrics By Department - View Report Data
      16.  
        Saving, editing, and refreshing the Power BI reports
  23. Managing application wide audit settings
    1.  
      Audit Settings Overview
    2.  
      Editing the Audit Settings
  24. Working with audit viewer
    1.  
      About Audit viewer
    2.  
      Performing a search for audit records
  25. Managing application wide review setting
    1.  
      Overview
    2.  
      Editing application-level review setting

Reviewing department items

Before you proceed, ensure you have the Review permission to proceed with this task.

If a department contains review items, the application enables a Go To Review option to display the selected folder in the Review pane. This enables you to access department items for review more efficiently. If a department has no items, the option remains disabled.

You can copy review items to a research folder available in the selected department. If a research folder is unavailable, you can create a new folder while copying the items.

While reviewing the department items, you can:

  • add comments to the items.

  • assign status marks to the items.

  • copy items from department to its research folders.

To review department items

  1. In the left navigation pane, click Departments.
  2. Expand the Departments section, search for and select the required child department.
  3. Click Go To Review.

    The application opens the selected department in the Review pane. Click the link in the Summary section to view unreviewed items as shown in the sample image below.

  4. To add comments, select the required items and click Add Comment.

    In the Add Comment pop-up, either click a relevant comment from the available options (only one comment can be selected) or enter a new comment. Then, click OK.

  5. To assign status marks, select the required items and choose the appropriate option from the following:

    • Click Pending or press Alt+P to mark the items as pending for review.

    • Click Questioned or press Alt+Q to mark the items as questioned to raise a query.

    • Click Reviewed Irrelevant or press Alt+I to mark the items as compliance irrelevant.

    • Click Reviewed Relevant or press Alt+R to mark the items as compliance relevant.

    • Click Escalate or press Alt+E to mark the items as escalated and add a comment for further attention.

      Note:

      Using the client configuration settings, Veritas Surveillance administrators can make it mandatory for reviewers to add a comment when escalating items. If enabled, reviewers need to add a comment before escalating items.

    • Click Appraise or press Alt+P to appraise the work of department reviewers and manage any exception employees in the department.

    • If you have Apply Bulk Review Action permission, you can mark multiple items simultaneously:

      • Click Mark All Items from Author to apply the mark to all items from the author of the selected item.

      • Click Mark All Items in the Set to apply the mark to all items in the selected research folder.

      In the Bulk Mark dialog box, click the Mark drop-down list and select the required mark, Pending, Questioned, Reviewed Irrelevant, and Reviewed Relevant. Then expand the Recent comments group, and select a relevant predefined comment, depending on your permission level. If you do not find a relevant predefined comment, enter a new comment for the item.

  6. To copy items to another research folder of the same department, select one or more items, and click the Copy icon.

    In the Copy items to research folder dialog box, do the following:

    Destination Folder

    Do any of the following as required:

    • Expand the drop-down list to select an existing research folder from the same department.

    • Enter a unique name to create a new destination research folder within the department.

    Selected items

    Select this option to copy the selected items from the selected department to a destination research folder.

    All of the items in the folder

    Select this option to copy all the items available in the selected department to a destination research folder.

    Click Copy to complete the task.