Veritas™ Surveillance User Guide
- Introducing Veritas Surveillance
- About Veritas Surveillance
- Key features of Veritas Surveillance
- Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
- Sampling support for content sources
- About Veritas Surveillance system security
- Veritas Surveillance multi-tier architecture
- System requirements
- Getting started
- Working with dashboard widgets
- Managing employees and employee groups
- Managing departments
- About departments
- Understanding the Departments page
- Searching departments
- Creating departments
- Moving existing departments under other departments
- Adding monitored employees and employee groups to departments
- Editing monitoring policies
- Editing department details and monitoring policy
- Managing exception employees
- Designating employees as exception employee
- Assigning further exception reviewers to an exception employee
- Removing exception status
- Removing exception reviewers
- Closing or opening the departments for monitoring
- Deleting departments
- Managing department users
- Managing department-level archives
- Managing department-level searches
- About department-level searches
- Guidelines for effective searches
- Creating and running department-level searches
- Pausing and resuming searches
- Downloading search details for archives
- Disabling scheduled searches
- Previewing search results
- Accepting search results
- Rejecting a search result
- Resubmitting a search
- Managing department-specific hotword sets
- Managing department-specific labels
- Managing department-specific review comments
- Viewing employees associated with departments
- Managing users, roles, and permissions
- Overview
- Predefined user roles and permissions
- Adding new roles for users (employees) and employee groups
- Editing user roles and permissions
- Deleting user roles
- Assigning Veritas Surveillances to users (employees) and employee groups
- Restricting users to use hotwords in searches
- Removing a user role
- Managing application-level archives
- Managing application-level searches
- Managing application-specific hotword sets
- Managing application-specific labels
- Managing application-specific review comments
- Managing search schedules
- Managing export operations
- Managing reviews
- About reviewing with Veritas Surveillance
- Understanding the Review page
- Rearranging columns in the item list pane
- Changing the Preview pane position
- Filtering the items in the Review pane
- Reviewing the Audio-Video Transcript type items
- Reviewing searched items
- Viewing Intelligent Review Details
- Adding or removing text for machine learning
- Assigning review status to items
- Viewing hotwords highlighting
- Viewing hotwords in collaboration message
- Viewing tags highlighting
- Viewing tags in collaboration message
- Viewing the full content in a new window
- Adding comments to items
- Escalating the review items
- Viewing history of items
- Printing and downloading the items and attachments
- Working with reports
- About Veritas Surveillance reports
- Accessing data through the Microsoft SQL Server Reporting Services (SSRS)
- Enhanced reporting
- Configuring a reporting endpoint
- Authentication
- Departments API
- Roles API
- Users API
- UserRoles API
- ItemMetrics API
- ReviewerMapping API
- MonitoredEmployees API
- Evidence Of Review Async API
- Evidence of Review API
- Report Status API
- Supported OData query options
- Supported reporting endpoint API filters and their values
- Responses
- Managing Power BI templates for reporting APIs
- Configuring Microsoft Power BI Templates for Reporting APIs
- Accessing Veritas Surveillance reports and datasets through the OData web service
- Guidelines for using Veritas Surveillance templates with Microsoft Power BI Desktop
- TEMPLATE - Item Metrics
- TEMPLATE - Reviewer Mapping
- TEMPLATE- Evidence Of Review - Submit report request
- TEMPLATE- Evidence Of Review - View report data
- Saving, editing, and refreshing the Power BI reports
- Managing Audit Settings
- Working with Audit viewer
Viewing hotwords in collaboration message
Veritas Surveillance provides the option to highlight keywords in a hotwords set that are added as search terms. Highlighting applies to message content only. See Creating and running department-level searches.
If the collaboration message contains the hotwords and tagged instances, the hotwords are highlighted in yellow color and the tags are highlighted in green color.
A search with a hotword returns the exact matches only. When an asterisk character is used with the hotword, the search returns items with partial matches also. For example, two hotwords, "code" and "codebreaker," are available. A search with "code" returns items where "code" is present as an independent word. A search with "code*" returns all items that contain "codebreaker" as well as items that contain only the "code" keyword.
To view highlighted hotwords in a collaboration message
- In the left navigation pane, click Review.
- Search for and select the department for which you want to review items.
Note:
Veritas Surveillance lists all departments. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.
- (Optional) To reset the filtering criteria, click Clear, and set a new criterion.
- Click Apply.
The application displays emails and collaboration messages from the selected departments.
- Select a Teams Chat or Channel item to view its details in the Preview pane.
Note:
If the search applied to the item has configured with hotwords, these hotwords are shown in the Preview pane and are highlighted in yellow color. However, highlighting is shown only if at least one hotword is applied to the review item.
- To view all highlighted hotwords, click the Kebab icon.
To view older chat messages, click Scroll On and then scroll up or down to scan through the messages.
- To view the search that is applied to the review item, hover over the hotword instance.
