Veritas™ Appliance AutoSupport Reference Guide
- Product overview
- Architecture
- Call Home security
- Configuring AutoSupport client settings on NetBackup and Access appliances
- Configuring client settings on a Flex appliance
- Configuring client settings on a NetBackup Flex Scale Appliance
- NetBackup Product Improvement Program
- Appendix A. Frequently Asked Questions
About the NetInsights Console
The Veritas NetInsights Console is SaaS-based platform that allows users to manage Veritas usage and license entitlements. NetInsights uses product diagnostic and support data to offer insights about the operational health of Veritas systems in a single interface.
The NetInsights Console uses the AutoSupport architecture and requires Call Home to be configured and enabled on your appliance. For more information about NetInsights, see the Veritas Usage Insights for NetBackup Getting Started Guide.
Veritas System Health Insights, a part of Veritas NetInsights Console, enables you to monitor the health and operational state of your appliances and receive targeted recommendations to maintain maximum reliability and uptime. It uses artificial intelligence and machine learning to analyze the Call Home data and suggest improvements. You can register your appliances and access the System Health Insights portal at https://netinsights.veritas.com.
To access the System Health Insights portal perform the following steps:
- Open https://netinsights.veritas.com/ in a browser.
- Sign in using your Veritas Account Manager credentials.
- Click System Health Insights.
All appliances must be registered to the System Health Insights portal. For more information, see the Veritas System Health Insights User Guide.
Registering your appliance is a vital step in allowing Veritas the ability to help maximize availability of your appliance and provide proactive monitoring support. Registration provides Veritas with accurate contact details and site-specific information, which aids in expediting support, field services, and customer notification of failures.
You can register your appliance by signing in to the System Health Insights portal with your Veritas Account Manager credentials. For more information, see the System Health Insights User Guide.