Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 5340,Veritas 5260,Veritas 5250,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5240,Veritas 5360,Veritas 3340,Veritas 3350,Veritas 3360

About Call Home

Your appliance can connect with a Veritas AutoSupport server and upload hardware and software information. Veritas Technical Support uses this information to resolve any issues that you might report. The appliance uses the HTTPS protocol and uses port 443 to connect to the Veritas AutoSupport server. This feature of the appliance is referred to as Call Home. It is enabled by default.

It is also recommended that you enable the Enable AutoUpdate for Upgrade Readiness Check feature to provide automatic updates for the Appliance Upgrade Readiness Analyzer tool (analyzer tool) on the appliance. Enabling this feature lets you keep pre-upgrade checks up to date and receive accurate upgrade readiness status recommendations through System Health Insights on the NetInsights Console.

The following table provides more details about what happens when Call Home is enabled or disabled.

Table: What happens when Call Home is enabled or disabled

Monitoring status

Failure routine

Call Home enabled

When a failure occurs, the following sequence of alerts occur:

  • The appliance uploads all the monitored hardware and software information to a Veritas AutoSupport server.

  • The appliance generates the following three kinds of email alerts to the configured email address:

    • An error message by email to notify you of the failure once an error is detected.

    • A resolved message by email to inform you of any failure once an error is resolved.

    • A 24-hour summary by email to summarize all of the currently unresolved errors in the recent 24 hours.

  • An email alert is sent if Veritas AutoSupport servers do not receive any Call Home data from your appliance for over 24 hours.

  • The appliance also generates an SNMP trap.

Call Home disabled

No data is sent to the Veritas AutoSupport server. Your system does not report errors to Veritas to enable faster problem resolution.