Veritas™ Appliance AutoSupport Reference Guide
- Product overview
- Architecture
- Call Home security
- Configuring AutoSupport client settings on NetBackup and Access appliances
- Configuring client settings on a Flex appliance
- Configuring client settings on a NetBackup Flex Scale Appliance
- NetBackup Product Improvement Program
- Appendix A. Frequently Asked Questions
Enabling and disabling Call Home from the NetBackup Appliance Web Console
The following procedures describe how to use the NetBackup Appliance Web Console to enable and disable Call Home on a NetBackup appliance.
Note:
The Veritas Access Appliance does not support configuring AutoSupport 2.0 through a web console. Refer to the following for instructions regarding configuring AutoSupport from the Access Appliance shell menu.
See Enabling and disabling Call Home from the appliance shell menu.
To configure Call Home on a 52xx appliance from the NetBackup Appliance Web Console
- Log on to the NetBackup Appliance Web Console and navigate to the Settings> Notification > Alert Configuration page.
- Select the Enable Call Home check box. Starting with appliance release 5.0, the feature is enabled by default.
It is also recommended that you select the Enable AutoUpdate for Upgrade Readiness Check check box to enable automatic updates for the Appliance Upgrade Readiness Analyzer tool (analyzer tool) on the appliance. Enabling this feature lets you keep pre-upgrade checks up to date and receive accurate upgrade readiness status recommendations through System Health Insights on the NetInsights Console. When the feature is enabled and a new analyzer tool version is available, the analyzer tool on the appliance is updated automatically. If an analyzer tool does not already exist on the appliance when you enable this feature, the latest version of the analyzer tool is downloaded automatically. You can also download the latest version of the analyzer tool from the Veritas Download Center.
- To test the Call Home functionality, click on Test Call Home at the bottom of the screen. The system attempts to push a heartbeat package to Veritas. Upon success, the following message appears:
- Click Save.
Note:
If you click Save and the Enable AutoUpdate for Upgrade Readiness Check option is not checked, an alert message appears. Click Yes to enable the option and save the settings. Click No to leave the option disabled and save the settings without disabling the automatic update for the upgrade readiness check collector.
