Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 5340,Veritas 5260,Veritas 5250,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5240,Veritas 5360,Veritas 3340,Veritas 3350,Veritas 3360

Configuring Call Home settings

If Call Home is configured, the appliance uploads hardware and software information to the Veritas AutoSupport server and sends email alerts to administrators when hardware errors are detected. Veritas Support uses this information to troubleshoot and resolve the issues. The appliance uses the HTTPS protocol and uses port 443 to connect to the AutoSupport server. You can configure the email addresses that you want to use for failure notifications. See Setting up email alerts.

To configure Call Home settings:

  1. Use any one of the following options to log in using the user account that you created:

    • Use a user account with both Appliance Administrator and Administrator role, or a user account with only an Appliance administrator role to log in to the NetBackup Flex Scale web interface https://ManagementServerIPorFQDN/webui where ManagementServerIPorFQDN is the public IP address, the FQDN, or the short host name that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Cluster Management > Cluster settings > AutoSupport.

    • Use a user account with an Appliance Administrator role to log in to the NetBackup Flex Scale infrastructure management console https://ManagementServerIPorFQDN:14161 where ManagementServerIPorFQDN is the public IP address, the FQDN, or the short host name that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Settings > AutoSupport.

      Note:

      If you access the NetBackup Flex Scale infrastructure management console by using the short host name from a node, set the DNS settings (name server, domain name, and search domain) or ensure that the entry for mapping the short host name to an IP address exists in the hosts file of the node.

  2. Click Call Home and proxy settings and specify the following details:

    Parameter

    Description

    Enable Call Home transmission

    Turn on to upload the appliance health information to the Veritas AutoSupport server.

    Enable the proxy server

    If the appliance connects to the AutoSupport server through a proxy server, turn on to configure a proxy server.

    Enable proxy tunneling

    If the proxy server supports SSL tunneling, turn on to enable SSL tunneling.

    Proxy server

    Name of the proxy server. (Required if you enable the proxy server)

    Proxy port

    Proxy server port. (Required if you enable the proxy server)

    Proxy username

    User name to log in to the proxy server.

    Proxy password

    Password to authenticate the user name that is used to log in to the proxy server.

  3. Click Save.

    A notification is displayed. To view the status and progress of each of the tasks, click View details.

  4. Optionally, click Test configuration to verify that the configured settings are valid and the appliance can communicate with the AutoSupport server.