Veritas™ Appliance AutoSupport Reference Guide
- Product overview
- Architecture
- Call Home security
- Configuring AutoSupport client settings on NetBackup and Access appliances
- Configuring client settings on a Flex appliance
- Configuring client settings on a NetBackup Flex Scale Appliance
- NetBackup Product Improvement Program
- Appendix A. Frequently Asked Questions
About the Veritas Appliance monitoring infrastructure
The Veritas Appliance monitoring infrastructure comprises two independent recipient servers: the AutoSupport receiver and the API endpoint.
Veritas utilizes managed infrastructure as a service (IaaS) facility located within the continental United States to host this infrastructure and is highly redundant.
Veritas Call Home Services (CHS) team is located in Pune, India to provide first-line global incident response and 24-hour monitoring.
Veritas Support includes Veritas Call Home Services, Veritas Enterprise Support Operations, and Veritas Field Services, all of which are globally staffed for "Follow-the-Sun" support.
When an appliance transmits event data to Veritas, it is sent to the Veritas Appliance Monitoring infrastructure servers. The appliance also transmits a DataCollect package to the API endpoint, and an incident ticket is opened to track the status. A CHS engineer triages the incident and determines the course of action. The CHS engineer then escalates the issue to Support Operations or dispatches a hardware repair order to Veritas Field Services.