Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 5340,Veritas 5260,Veritas 5250,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5240,Veritas 5360,Veritas 3340,Veritas 3350,Veritas 3360

About the AutoSupport client agent

The AutoSupport client agent constantly monitors the appliance hardware and software components. It responds to critical events by collecting problem diagnostics data, system health data, and inventory data and transmitting it securely to Veritas via the Call Home infrastructure. Veritas Support uses the data to aid in diagnostics and troubleshooting.

Appliance hardware monitoring

Call Home monitors the following hardware components as they apply to your specific appliance model:

  • CPU

  • Disk

  • DIMM

  • Fan

  • Network card

  • PCI slot

  • SSD

  • Power supplies

  • Environmental telemetry data

    • System temperatures

    • System voltages

    • Fan speeds

    • BBU charge status

  • RAID controllers

  • RAID volume groups

  • System temperature

  • System board components by the Integrated Platform Management Interface (IPMI) and the Baseboard Management Controller (BMC) chip

  • Storage subsystems (shelves and interconnects)

Appliance software monitoring

Software monitoring is based on the appliance model of the monitoring agent.

The AutoSupport client agent monitors the following types of data specific to application configuration and performance.

  • Capacity utilization

  • Firmware

  • IPSec certificate

  • MSDP performance

  • Application versions

  • Operating system packages

  • Patches, updates, and Emergency Engineering Binaries (EEBs)

On Flex appliances running version 3.0 or later, the client agent also monitors the following types of data:

  • The appliance services on each node that maintain the appliance settings and collect performance data. These services include: containers-filevol-plugin, settings, etcd, Prometheus (metrics-server, metrics-storage, metrics-container, metrics-node), remotemgmt services, hostapi, and hostagent.

  • The appliance services between the nodes of a multi-node appliance. These services include: management server, authservice, registry, and APIgateway (the Flex Appliance Console)

  • Failures that cause application instances to go offline or fail over to other node. If application aware monitoring is turned on, the agent also checks for the specific error from NetBackup and sends a detailed alert with that information.