Veritas™ Appliance AutoSupport Reference Guide

Overview of AutoSupport

Veritas AutoSupport is a set of infrastructures, processes, and systems that enhance the support experience through proactive monitoring of Veritas Appliance hardware and software. AutoSupport also provides automated error reporting and support case creation.

Through automation, Internet access, and case management integration, Veritas can improve the support process and give our support engineers the tools to solve problems faster. The AutoSupport infrastructure within Veritas analyzes the Call Home data from each appliance to provide proactive customer support and incident response for hardware failures. This feature reduces the need for an administrator to initiate support cases. It also enables Veritas to better understand how customers configure and use appliances, and where improvements would be most beneficial. AutoSupport correlates the Call Home data with other site configuration data held by Veritas, for technical support and error analysis. With AutoSupport, Veritas greatly improves the customer support experience.

This document discusses many aspects of AutoSupport, including architecture (how it works), operation (how to configure it), security and data privacy, and technical detail (the data).

AutoSupport supports the following appliance platforms:

For more information and additional documentation on Veritas appliances, please visit the following Information Stores available on the Veritas website: