Veritas Surveillance Reviewer's Guide
- Introducing Veritas Surveillance
- Getting started
- Working with dashboard widgets
- Managing department-level searches
- Managing reviews
- About reviewing with Veritas Surveillance
- Understanding the Review page
- Changing the Preview pane position
- Filtering the items in the Review pane
- Reviewing the Audio-Video Transcript type items
- Rearranging columns in the item list pane
- Reviewing searched items
- Viewing Intelligent Review Details
- Assigning review status to items
- Viewing hotwords highlighting
- Viewing hotwords in collaboration message
- Viewing the full content in a new window
- Adding comments to items
- Escalating the review items
- Viewing history of items
- Printing the original versions of items
- Printing and downloading the items and attachments
Understanding the Review page
The following image highlights the standard features of the page.
This page displays the summarized information of review items. You can click the summary items to view the details.
Veritas Surveillance lists only those departments for which the reviewers have access. Reviewers can use the filter facets to set criteria to refine the search records. You can collapse this pane for better readability as and when required.
See Filtering the items in the Review pane.
This grid shows the items in the review set that match the filter options you have selected. You can use the drop-down list to group or sort the items according to relevance, ascending or descending dates and months, alphabetical author and subject names, and tags. The unreviewed items are displayed in bold text.
You can click on the column heading to sort items in ascending or descending order. The changes are persisted across different login sessions for the logged-in user.
This area helps you to navigate from one page to another for applying review status and comments to the required items.
The action bar lets you perform the following actions:
Apply review statuses and add comments to single or multiple selected items.
Rearrange the column order for improved review experience. See Rearranging columns in the item list pane.
Change the position of the reading pane (Preview, Comments, and History) to right or bottom of item list pane. See Changing the Preview pane position.
This pane has three tabs and two functions.
The tab displays an HTML preview of the selected item.
The tab shows the comments that reviewers have assigned to the selected item.
The icon (three vertical dots) provides the option to view the printable version of the item, and the option to save the printed file to your computer.
This pane has the following sections:
: This section shows the classification policy tags-specific statistics when a user selects an email for review. This statistic is limited to emails only, and not calculated for transcript messages (audio/video) and collaboration messages.
The displayed information includes tag names. Next to each entry, the number of incidents that match the corresponding tags in the selected items is shown. After you expand the tag name node, the application displays the number of matches in the top-level content of the email and in each attachment of the email.
This section displays statistics only for the tags that have a match. Tags that do not match are not shown in the list.
The node and the attachments nodes are visible only if the content within them contains the specified tags. In case there are no matches for the tags in the primary emails, the node will not be displayed. Similarly, if there are no matches for the tags in the attachments, those attachments will also not be displayed.
You can click the hyperlinks to view the respective tags in the pane. Click the arrows to navigate to the next or previous match. The navigation is limited to the content of email body message and attachments, and not within the email metadata.
: This section shows the hotwords-specific statistics when a user selects an email for review. This statistic is limited to emails only, and not calculated for transcript messages (audio/video) and collaboration messages.
The displayed information includes the names of hotwords sets and individual hotwords. Next to each entry, the number of incidents that match the corresponding hotwords or hotwords sets in the selected items is shown. After you expand the hotwords set name, the application displays the included hotwords and their number of matches in the top-level content of the email and in each attachment of the email.
This section displays statistics only for hotwords or hotword sets that have a match. Hotwords and hotword sets that do not match are not shown in the list.
The node and the attachments nodes are visible only if the content within them contains the specified hotwords. In case there are no matches for the hotwords in the primary emails, the node will not be displayed. Similarly, if there are no matches for the hotwords in the attachments, those attachments will also not be displayed.
You can click the hyperlinks to view the respective hotwords in the pane. Click the arrows to navigate to the next or previous match. The navigation is limited to the content of email body message and attachments, and not within the email metadata.