Veritas Surveillance Reviewer's Guide

Last Published:
Product(s): Veritas Alta Surveillance (1.0)
  1. Introducing Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Key features of Veritas Surveillance
    3.  
      Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
    4.  
      About Veritas Surveillance system security
    5.  
      Veritas Surveillance multi-tier architecture
    6.  
      System requirements
  2. Getting started
    1.  
      Signing in to Veritas Surveillance
    2.  
      Signing out from Veritas Surveillance
  3. Working with dashboard widgets
    1.  
      Understanding the Dashboard page
    2.  
      Viewing status summary of recently reviewed departments
    3.  
      Pinning and unpinning departments to view review status
    4.  
      Changing the order of pinned departments
    5.  
      Viewing the review status summary of escalated items
    6.  
      Viewing a summary of searches and exports
  4. Managing department-level searches
    1.  
      About department-level searches
    2.  
      Guidelines for effective searches
    3.  
      Creating and running department-level searches
    4.  
      Disabling scheduled searches
    5.  
      Previewing search results
    6.  
      Accepting search results
    7.  
      Rejecting a search result
    8.  
      Resubmitting a search
  5. Managing reviews
    1.  
      About reviewing with Veritas Surveillance
    2.  
      Understanding the Review page
    3.  
      Changing the Preview pane position
    4.  
      Filtering the items in the Review pane
    5.  
      Reviewing the Audio-Video Transcript type items
    6.  
      Rearranging columns in the item list pane
    7.  
      Reviewing searched items
    8.  
      Viewing Intelligent Review Details
    9.  
      Assigning review status to items
    10.  
      Viewing hotwords highlighting
    11.  
      Viewing hotwords in collaboration message
    12.  
      Viewing the full content in a new window
    13.  
      Adding comments to items
    14.  
      Escalating the review items
    15.  
      Viewing history of items
    16.  
      Printing the original versions of items
    17.  
      Printing and downloading the items and attachments

Viewing hotwords in collaboration message

Veritas Surveillance provides the option to highlight keywords in a hotwords set that are added as search terms. Highlighting applies to message content only. See Creating and running department-level searches.

If the collaboration message contains the hotwords and tagged instances, the hotwords are highlighted in yellow color and the tags are highlighted in green color.

A search with a hotword returns the exact matches only. When an asterisk character is used with the hotword, the search returns items with partial matches also. For example, two hotwords, "code" and "codebreaker," are available. A search with "code" returns items where "code" is present as an independent word. A search with "code*" returns all items that contain "codebreaker" as well as items that contain only the "code" keyword.

To view highlighted hotwords in a collaboration message

  1. In the left navigation pane, click Review.
  2. Search for and select the department for which you want to review items.

    Note:

    Veritas Surveillance lists all departments. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.

  3. (Optional) To reset the filtering criteria, click Clear, and set a new criterion.
  4. Click Apply.

    The application displays emails and collaboration messages from the selected departments.

  5. Select a Teams Chat or Channel item to view its details in the Preview pane.

    Note:

    If the search applied to the item has configured with hotwords, these hotwords are shown in the Preview pane and are highlighted in yellow color. However, highlighting is shown only if at least one hotword is applied to the review item.

  6. To view all highlighted hotwords, click the Kebab icon.

    To view older chat messages, click Scroll On and then scroll up or down to scan through the messages.

  7. To view the search that is applied to the review item, hover over the hotword instance.