Veritas Surveillance Reviewer's Guide

Last Published:
Product(s): Veritas Alta Surveillance (1.0)
  1. Introducing Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Key features of Veritas Surveillance
    3.  
      Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
    4.  
      About Veritas Surveillance system security
    5.  
      Veritas Surveillance multi-tier architecture
    6.  
      System requirements
  2. Getting started
    1.  
      Signing in to Veritas Surveillance
    2.  
      Signing out from Veritas Surveillance
  3. Working with dashboard widgets
    1.  
      Understanding the Dashboard page
    2.  
      Viewing status summary of recently reviewed departments
    3.  
      Pinning and unpinning departments to view review status
    4.  
      Changing the order of pinned departments
    5.  
      Viewing the review status summary of escalated items
    6.  
      Viewing a summary of searches and exports
  4. Managing department-level searches
    1.  
      About department-level searches
    2.  
      Guidelines for effective searches
    3.  
      Creating and running department-level searches
    4.  
      Disabling scheduled searches
    5.  
      Previewing search results
    6.  
      Accepting search results
    7.  
      Rejecting a search result
    8.  
      Resubmitting a search
  5. Managing reviews
    1.  
      About reviewing with Veritas Surveillance
    2.  
      Understanding the Review page
    3.  
      Changing the Preview pane position
    4.  
      Filtering the items in the Review pane
    5.  
      Reviewing the Audio-Video Transcript type items
    6.  
      Rearranging columns in the item list pane
    7.  
      Reviewing searched items
    8.  
      Viewing Intelligent Review Details
    9.  
      Assigning review status to items
    10.  
      Viewing hotwords highlighting
    11.  
      Viewing hotwords in collaboration message
    12.  
      Viewing the full content in a new window
    13.  
      Adding comments to items
    14.  
      Escalating the review items
    15.  
      Viewing history of items
    16.  
      Printing the original versions of items
    17.  
      Printing and downloading the items and attachments

Reviewing the Audio-Video Transcript type items

To review the Audio-Video Transcript type items

  1. Create a new search or select the search in which you want to search for the items containing the audio/video files.
  2. In the left navigation pane, ensure that under Filter > Type, the Audio-Video Transcript option is displayed.

    Note:

    The Audio-Video Transcript option appears only if the searched items contain the audio or video files. Refer to the sample image below:

  3. To view items containing the audio and video files, select the Audio-Video Transcript option and click Apply.
  4. Select an individual item to view its details in the Preview pane.

    The attached audio and video files and corresponding transcript is displayed as shown in the sample image below:

  5. For review, download or open the attached audio and video files as shown in the sample image below:

    • To download the audio or video attachment, hover over the attachment, and click the download icon. Alternatively, click the expand icon and select Download.

    • To open the selected attachment in the Google Chrome browser, click the expand icon and select Preview.

  6. Play the audio or video and read the transcript to review the content. Refer to the sample image below:

    In the Topics pane, click the topic you want to review. The corresponding audio or video starts from that topic. Click the plus icon to customize a new topic from the audio or video content.

    In the SmartScript pane, review the text of the speakers.

  7. Close the browser after review is done.