Veritas Surveillance Reviewer's Guide

Last Published:
Product(s): Veritas Alta Surveillance (1.0)
  1. Introducing Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Key features of Veritas Surveillance
    3.  
      Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
    4.  
      About Veritas Surveillance system security
    5.  
      Veritas Surveillance multi-tier architecture
    6.  
      System requirements
  2. Getting started
    1.  
      Signing in to Veritas Surveillance
    2.  
      Signing out from Veritas Surveillance
  3. Working with dashboard widgets
    1.  
      Understanding the Dashboard page
    2.  
      Viewing status summary of recently reviewed departments
    3.  
      Pinning and unpinning departments to view review status
    4.  
      Changing the order of pinned departments
    5.  
      Viewing the review status summary of escalated items
    6.  
      Viewing a summary of searches and exports
  4. Managing department-level searches
    1.  
      About department-level searches
    2.  
      Guidelines for effective searches
    3.  
      Creating and running department-level searches
    4.  
      Disabling scheduled searches
    5.  
      Previewing search results
    6.  
      Accepting search results
    7.  
      Rejecting a search result
    8.  
      Resubmitting a search
  5. Managing reviews
    1.  
      About reviewing with Veritas Surveillance
    2.  
      Understanding the Review page
    3.  
      Changing the Preview pane position
    4.  
      Filtering the items in the Review pane
    5.  
      Rearranging columns in the item list pane
    6.  
      Reviewing the Audio-Video Transcript type items
    7.  
      Reviewing searched items
    8.  
      Reviewing research folder items
    9.  
      Viewing Intelligent Review Details
    10.  
      Assigning review status to items
    11.  
      Viewing hotwords highlighting
    12.  
      Viewing hotwords in collaboration message
    13.  
      Viewing the full content in a new window
    14.  
      Adding comments to items
    15.  
      Escalating the review items
    16.  
      Viewing history of items
    17.  
      Printing the original versions of items
    18.  
      Printing and downloading the items and attachments

Reviewing research folder items

Before you proceed, ensure you have the Review permission to proceed with this task.

If a research folder contains items, the application provides a Go To Review option to display a research folder in the Review pane. This enables you to access research folder items for review more efficiently. If a research folder has no items, the option remains disabled.

Note:

In the Review pane, items of the research folders are displayed in blue to distinguish them from review set items. Refer to the sample image below.

While reviewing the items, you can:

  • add comments to the items.

  • assign status marks to the items.

  • escalate and appraise items

  • mark all items from author of the selected item and mark all items in the set

  • commit items from research folder to other folders.

  • copy items from research folder to other folders.

  • remove items from research folder if these items are no longer required.

To review research folder items

  1. In the left navigation pane, click Departments.
  2. Expand the Departments section if it is not expanded by default, and do any of the following:
    • Click All Research Folders. Search for and select the research folder.

    • Expand the relevant parent department. Search for and select the research folder.

  3. Click Go To Review.

    The application opens the selected folder in the Review pane. Click the link in the Summary section to view unreviewed items as shown in the sample image below.

    Items in a research folder can be reviewed the same way as those in the review set. You can add comments and assign status marks. Status marks can be applied to individual items, items from a specific author, or all items at once.

  4. To add comments, select the required items and click Add Comment.

    In the Add Comment pop-up, either click a relevant comment from the available options (only one comment can be selected) or enter a new comment. Then, click OK.

  5. To assign status marks, select the required items and choose the appropriate option from the following:
    • Click Pending or press Alt+P to mark the items as pending for review.

    • Click Questioned or press Alt+Q to mark the items as questioned to raise a query.

    • Click Reviewed Irrelevant or press Alt+I to mark the items as compliance irrelevant.

    • Click Reviewed Relevant or press Alt+R to mark the items as compliance relevant.

    • Click Escalate or press Alt+E to mark the items as escalated.

    • Click Appraise or press Alt+P to appraise the work of department reviewers and manage any exception employees in the department.

  6. To commit research folder items to the department, select one or more items, and click the Commit icon.

    Note:

    The Commit function is available only in the research folder and enables you to commit items along with review marks, appraisal marks, and comments to the parent department.

    Note:

    Before proceeding, ensure you have the Commit Appraised Folder Messages or Commit Reviewed Folder Messages permission, depending on the item type you want to commit. By default, users with the Full Control or Commit Messages role have these permissions.

    You cannot commit items with an Unreviewed status. Only marked items are eligible for commitment to the department. Once committed, items retain all applied review marks, appraisal marks, and comments.

    In the Commit items from research folder to department dialog box, do the following:

    Commit

    Review Marks

    Select this check box to retain the review marks applied to the items being committed.

    Appraisal Marks

    Select this check box to retain the appraisal marks applied to the items being committed.

    Comments

    Select this check box to retain the comments added to the items being committed.

    Items

    Selected items

    Select this option to commit only the selected items.

    All of the items in the folder

    Select this option to commit all the items available in the selected research folder.

    Remove items after commit

    Select this check box to remove items from the selected research folder upon committing them to the department.

    Click Commit to complete the task.

  7. To copy items to another research folder of the same department, select one or more items, and click the Copy icon.

    The Copy function is available in both the department and research folder and enables you to copy items along with review marks, appraisal marks, and comments either:

    • From a department to a child folder.

    • From one folder to another within the same department.

    In the Copy items to research folder dialog box, do the following:

    Destination Folder

    Do any of the following as required:

    • Expand the drop-down list to select an existing research folder from the same department.

    • Enter a unique name to create a new destination folder within the department.

    Selected items

    Select this option to copy the selected items from the selected research folder to another research folder of the same department.

    All of the items in the folder

    Select this option to copy all the items available in the selected research folder to another research folder of the same department.

    Remove items after copy (move)

    Select this check box to remove items from the selected research folder upon copying (moving) them to the destination folder.

    Click Copy to complete the task.

    Note:

    If you copy multiple items from different departments using the All Departments filter, the application displays a separate pop-up for each department, prompting you to select a destination folder and provide other required inputs.

  8. To remove items from research folder, select one or more items, and click the Remove icon.

    • To select multiple adjacent items, hold down Shift and click the first and last item in the range.

    • To select multiple non-adjacent items, hold down Ctrl and click each required item.

    In the Remove items from research folder dialog box, choose if you want to remove only selected items or all the items available in the selected research folder. Then, click Remove to complete the task.