Veritas Surveillance Reviewer's Guide

Last Published:
Product(s): Veritas Alta Surveillance (1.0)
  1. Introducing Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Key features of Veritas Surveillance
    3.  
      Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
    4.  
      About Veritas Surveillance system security
    5.  
      Veritas Surveillance multi-tier architecture
    6.  
      System requirements
  2. Getting started
    1.  
      Signing in to Veritas Surveillance
    2.  
      Signing out from Veritas Surveillance
  3. Working with dashboard widgets
    1.  
      Understanding the Dashboard page
    2.  
      Viewing status summary of recently reviewed departments
    3.  
      Pinning and unpinning departments to view review status
    4.  
      Changing the order of pinned departments
    5.  
      Viewing the review status summary of escalated items
    6.  
      Viewing a summary of searches and exports
  4. Managing department-level searches
    1.  
      About department-level searches
    2.  
      Guidelines for effective searches
    3.  
      Creating and running department-level searches
    4.  
      Disabling scheduled searches
    5.  
      Previewing search results
    6.  
      Accepting search results
    7.  
      Rejecting a search result
    8.  
      Resubmitting a search
  5. Managing reviews
    1.  
      About reviewing with Veritas Surveillance
    2.  
      Understanding the Review page
    3.  
      Changing the Preview pane position
    4.  
      Filtering the items in the Review pane
    5.  
      Reviewing the Audio-Video Transcript type items
    6.  
      Rearranging columns in the item list pane
    7.  
      Reviewing searched items
    8.  
      Viewing Intelligent Review Details
    9.  
      Assigning review status to items
    10.  
      Viewing hotwords highlighting
    11.  
      Viewing hotwords in collaboration message
    12.  
      Viewing the full content in a new window
    13.  
      Adding comments to items
    14.  
      Escalating the review items
    15.  
      Viewing history of items
    16.  
      Printing the original versions of items
    17.  
      Printing and downloading the items and attachments

Assigning review status to items

As part of the review process, you can assign a review status to each message to indicate that you have reviewed it and have no concerns - or conversely, that you do have some concerns, and therefore want to question the message.

To assign a review mark to an item

  1. In the left navigation pane, click Review.
  2. Filter the items in the review pane.

    See Filtering the items in the Review pane.

  3. Click Apply.

    The application displays a list of review items from the selected departments.

  4. During manual review, select the item to view its details in the reading pane.

    • Select Pending to keep the items pending for review.

      The key combination Alt+P typically assigns the Pending mark to an item.

    • Select Questioned to raise query on the items.

      The key combination Alt+Q typically assigns the Questioned mark to an item.

    • Select Reviewed Irrelevant to apply the compliance irrelevant mark to the selected items.

      The key combination Alt+I typically assigns the Reviewed Irrelevant mark to an item.

    • Select Reviewed Relevant to apply the compliance relevant mark to the selected items.

      The key combination Alt+R typically assigns the Reviewed Relevant mark to an item.

    • Select Escalated to escalate the items to the escalated reviewer for further attention.

      The key combination Alt+E typically assigns the Escalated mark to an item.

    • Select Appraised to appraise the work of department reviewers and manage any exception employees in the department.

      The key combination Alt+A typically assigns the Appraised mark to an item.