Veritas Surveillance Reviewer's Guide

Last Published:
Product(s): Veritas Alta Surveillance (1.0)
  1. Introducing Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Key features of Veritas Surveillance
    3.  
      Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
    4.  
      About Veritas Surveillance system security
    5.  
      Veritas Surveillance multi-tier architecture
    6.  
      System requirements
  2. Getting started
    1.  
      Signing in to Veritas Surveillance
    2.  
      Signing out from Veritas Surveillance
  3. Working with dashboard widgets
    1.  
      Understanding the Dashboard page
    2.  
      Viewing status summary of recently reviewed departments
    3.  
      Pinning and unpinning departments to view review status
    4.  
      Changing the order of pinned departments
    5.  
      Viewing the review status summary of escalated items
    6.  
      Viewing a summary of searches and exports
  4. Managing department-level searches
    1.  
      About department-level searches
    2.  
      Guidelines for effective searches
    3.  
      Creating and running department-level searches
    4.  
      Disabling scheduled searches
    5.  
      Previewing search results
    6.  
      Accepting search results
    7.  
      Rejecting a search result
    8.  
      Resubmitting a search
  5. Managing reviews
    1.  
      About reviewing with Veritas Surveillance
    2.  
      Understanding the Review page
    3.  
      Changing the Preview pane position
    4.  
      Filtering the items in the Review pane
    5.  
      Reviewing the Audio-Video Transcript type items
    6.  
      Rearranging columns in the item list pane
    7.  
      Reviewing searched items
    8.  
      Viewing Intelligent Review Details
    9.  
      Assigning review status to items
    10.  
      Viewing hotwords highlighting
    11.  
      Viewing hotwords in collaboration message
    12.  
      Viewing the full content in a new window
    13.  
      Adding comments to items
    14.  
      Escalating the review items
    15.  
      Viewing history of items
    16.  
      Printing the original versions of items
    17.  
      Printing and downloading the items and attachments

Adding comments to items

As like assigning a review mark to an item, you can add a comment to it.

To add comments to an item

  1. In the left navigation pane, click Review.
  2. Filter the items in the review pane.

    See Filtering the items in the Review pane.

  3. Click Apply.

    The application displays emails and collaboration messages from the selected departments.

    Note:

    If only the Exchange service is enabled for you, then only emails are displayed. If the MS Teams Archiving service is enabled for you, then collaboration messages are also displayed.

  4. During manual review, select the item to view its details in the Preview pane.
  5. Click Add Comment.

    Alternatively, use the Alt+T shortcut key to add comments to an item. The Add Comment dialog box appears.

  6. Expand the Standard or Recent comments group, and select a relevant predefined comment, depending on your permission level.

    If you do not find a relevant predefined comment, enter a new comment for the item.

    Note:

    To view the Standard review comments first always, enable the Show standard review comments first option.

  7. Click OK.

    The item is marked with the comment symbol.

    A comment indicator is displayed in the Comment present column of the item list to show that you have added the comment. Click the Comments tab at the bottom of the Reading pane to view the comments assigned to an item. You can also customize the item list columns to add a column that shows the comments on items.