Search <book_title>...

NetBackup™ Status Codes Reference Guide

Last Published: 2022-03-28

Product(s): NetBackup (10.0)

NetBackup status code: 8432

Message: Failed to get the CA certificate fingerprint or token from the primary server.

Explanation: The primary server and media server are not able to connect. The media server cannot retrieve the CA certificate fingerprint of the token from the primary server.

Recommended Action: Perform the following as appropriate:

Check the NetBackup operator logs for details using the following command:
kubectl logs <netbackup-operator-pod-name> netbackup-operator -n <netbackup-operator-namespace>
The PrimaryServer credentials may have expired. Wait for the next reconciler loop (wait time for 5 min added).
Look for the primary server pod and check the ready state (1/1) of the PrimaryServer pod using the following command:
kubectl get pod -n <namespace>
If primary pod is not in ready state, check the health probe events using the following command:
kubectl describe <primary-pod-name> -n <netbackup-environment-namespace>
For more information that is related to health probes, refer to the NetBackup Deployment on Azure Kubernetes Cluster (AKS) Administrator's Guide.

Click here to view technical notes and other information on the Veritas Technical Support website about this status code.