NetBackup IT Analytics Installation and Upgrade Guide for Windows
- Installation overview
- Install NetBackup IT Analytics on a Windows server
- Step-4: Installing Oracle application binaries
- Verify the current license configuration
- Next steps
- Upgrade NetBackup IT Analytics Portal on Windows
- Upgrade NetBackup IT Analytics Portal
- Oracle patches for the database server
- Upgrade and migrate to a new server
Troubleshooting - manual Data Collector upgrades
If the Data Collector fails after completing the previous requirements and prerequisites, perform the following:
On the Collector Server:
End all running NetBackup IT Analytics-related Java processes.
Start the APTARE Agent Service
If it starts and continues to run, proceed to the following section.
See Collector updates from the NetBackup IT Analytics Portal.
If the APTARE Agent Service does not continue to run, verify no NetBackup IT Analytics-related Java processes are running. If required, end all running NetBackup IT Analytics-related Java processes.
Restart the Collector Server, if the Java processes cannot be killed manually. Prior to restarting the server, disable the automatic start of the APTARE Agent Service.
Rename <APTARE_HOME>/java to java.old.
Copy <APTARE_HOME>/upgrade/staging/snapshot/java to <APTARE_HOME>/
Enable the automatic start of APTARE Agent service, if you previously disabled the service.
Start the APTARE Agent Service, and proceed to the Portal.
See Collector updates from the NetBackup IT Analytics Portal.