NetBackup IT Analytics Installation and Upgrade Guide for Windows

Last Published:
Product(s): NetBackup IT Analytics (11.4)
  1. Installation overview
    1.  
      Introduction
    2.  
      NetBackup IT Analytics components
    3.  
      Standard or Shared Services licensing edition
    4.  
      Install options
    5.  
      Multi-language support and locale considerations (Windows)
    6.  
      Supported third-party and open source products
  2. Install NetBackup IT Analytics on a Windows server
    1.  
      Step-1: Get the NetBackup IT Analytics license key file
    2.  
      Step-2: Portal and database deployment strategies
    3.  
      Step-3: Pre-installation configuration
    4. Step-4: Installing Oracle application binaries
      1.  
        Troubleshoot the Oracle installation
    5.  
      Step-5: Installing Portal application binaries
    6.  
      Step-6: Log into the Portal
    7.  
      Step-7: Install the license key file
    8. Verify the current license configuration
      1.  
        Run the License Summary report
      2.  
        About NetBackup IT Analytics version and license
      3.  
        View License Details
    9. Next steps
      1.  
        Performing a cold backup of the database
      2.  
        Recommended database backup process
  3. Upgrade NetBackup IT Analytics Portal on Windows
    1.  
      Overview
    2.  
      Upgrade path
    3.  
      Before upgrading
    4. Upgrade NetBackup IT Analytics Portal
      1.  
        Upgrading a shared services environment
      2.  
        Run the upgrade utility installer (Windows)
      3.  
        Running the upgrade utility
      4. Attribute merging during the Portal upgrade
        1.  
          Attribute management during the Portal upgrade
    5.  
      Data Collector upgrades
    6.  
      Troubleshooting - manual Data Collector upgrades
    7.  
      Troubleshoot Data Collector upgrade manager upgrade failure and collector bundle download failure on Windows
    8.  
      Collector updates from the NetBackup IT Analytics Portal
    9.  
      Upgrade methods to incorporate enterprise objects
  4. Oracle patches for the database server
    1.  
      Install Oracle 19c Windows October 2024 patch
  5. Upgrade and migrate to a new server
    1.  
      Upgrade and migrate to a new Windows server

Troubleshoot the Oracle installation

Because the Oracle installation relies on Oracle requirements and processes, you may encounter issues that require your intervention.

General troubleshooting

The Oracle installation process logs errors that can aid in troubleshooting. Locate the log file that coincides with the date and time of the error:

C:\Program Files\Oracle\Inventory\logs\installActions<YYYY-MM-DD_HH-MM>
Account lockout

Too many incorrect password entry attempts will lock out the Oracle Service User account. To unlock the account, take the following steps.

  1. Enter lusrmgr.msc in the Windows PowerShell command prompt window to launch the Local Users and Groups Manager.

  2. Open the Users folder and double-click the user that needs to be unlocked.

  3. In the User Properties window, uncheck the Account is locked out item to re-enable the user account.

    Note:

    An alternative method for unlocking an account can be accessed via the Windows Server Manager: Server Manager > Tools > Computer Management > Local Users and Groups > Users

Invalid Oracle Service User Account

When an invalid Oracle Service User Name is entered, the Oracle Universal Installer displays the following messages:

The password field is empty.
CAUSE: The password should not be empty.
ACTION: Provide a non-empty password.
Please press Enter to exit...

These messages do not necessarily reflect the true issue. At this point, the password is not relevant. The process actually needs the Oracle Service User Name.

To recover from this error, take the following steps.

  1. In the command prompt window, press Enter.

  2. Return to the Failed to Install Oracle window and click Previous.

  3. Enter a valid account name for the Oracle Service User Name and resume the installation.

Oracle universal installer fails

The most common reason for the Oracle Universal Installer to fail is due to an invalid Oracle Service User account.

See Invalid Oracle Service User Account.

Other failures must be investigated by reviewing log messages, using the following steps.

  1. In the Failed to Install Oracle installer window, click Exit.

  2. Locate the error in the log file:

    C:\Program Files\Oracle\Inventory\logs\installActions<YYYY-MM_HH-MM>

Note:

If you abort the Oracle Universal Installer process by closing the command window, close the installer window and re-run the installer from the beginning.

Oracle already exists on the portal server

If you are installing Oracle on a server that at some point had NetBackup IT Analytics Oracle software installed, the installer will display an error dialog window.

Encountering previously installed software may occur under the following circumstances:

  • You chose a server that has a version of the NetBackup IT Analytics Portal already installed. Determine the version of Oracle that is already installed and reference the NetBackup IT Analytics documentation for the steps to uninstall the database/Portal.

  • You ran the Oracle installer more than once. In this case, it is likely that you do not want to proceed unless you have determined that it was not a successful installation. If you need to re-run this installer, refer to the following.

Unsupported Windows operating system

If you try to install Oracle on a version earlier than Windows Server 2016, you will get a warning message: WARNING: The current OS is not supported.

Exit the installation and choose a server with a supported Windows OS.