Veritas NetBackup™ Virtual Appliance Documentation
- Getting started
- Deployment and initial configuration
- Post initial configuration procedures
- Configuring
- About configuring Host parameters for your appliance on the NetBackup Virtual Appliance
- Alerting
- About SNMP
- About Call Home
- Using
- About storage configuration
- About viewing storage space information using the Show command
- About NetBackup Virtual Appliance as a VMware backup host
- About running NetBackup commands from the appliance
- About mounting a remote NFS
- About Auto Image Replication from a NetBackup Virtual Appliance
- About storage configuration
- Logging
- Troubleshooting
- About NetBackup support utilities
- Security
- About Symantec Data Center Security on the NetBackup Virtual Appliance
- Setting the appliance login banner
- Managing users
- About authenticating LDAP users
- About authenticating Active Directory users
- About authenticating Kerberos-NIS users
- About user authorization on the NetBackup Virtual Appliance
- Creating NetBackup administrator user accounts
- Section I. Commands
- Commands overview
- Appendix A. Appliance commands
- Appendix B. Network commands
- Appendix C. Support commands
- Appendix D. Monitor commands
- Appendix E. Settings commands
- Appendix F. Reports commands
- Appendix G. Manage commands
About AutoSupport
The AutoSupport feature lets Veritas Support use your Appliance Call Home data to help resolve any issue that you report. The information allows Veritas support to minimize downtime and provide a more proactive approach to support.
The support infrastructure is designed to allow Veritas support to help you in the following ways:
Proactive monitoring lets Veritas support to automatically create cases and fix issues.
The AutoSupport infrastructure within Veritas analyzes the Call Home data from appliance. This analysis provides proactive customer support for failures, reducing the need for backup administrators to initiate support cases.
With AutoSupport ability, Veritas support can begin to understand how customers configure and use their appliances, and where improvements would be most beneficial.
Send and receive status and alert notifications for the appliance.
Receive software status using Call Home.
Provide more insight into the issues and identify any issues that might further occur as a result of the existing issue.
View reports from the Call Home data to analyze patterns and see usage trends. The appliance sends health data every 30 minutes.