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Veritas NetBackup™ Virtual Appliance Documentation

Last Published: 2017-07-25

Product(s): Appliances (3.0)

Name

Main > Settings > Alerts > CallHome — View your registration details, enable or disable the Product Improvement Program and manage the CallHome proxy settings.

SYNOPSIS

CallHome Disable

CallHome Enable

CallHome NBInventory Disable

CallHome NBInventory Enable

CallHome Proxy Add name port [username] [passwd]

CallHome Proxy Disable

CallHome Proxy DisableTunnel

CallHome Proxy Enable

CallHome Proxy EnableTunnel

CallHome Registration Show

CallHome Show

CallHome Test

DESCRIPTION

You can use the CallHome Enable and CallHome Disable commands to instruct the appliance whether or not to send the appliance health status to Veritas Technical Support. Veritas uses the health status to automatically open Support cases to resolve problems faster. The functionality is enabled by default.

You can use the CallHome NBInventory Enable and CallHome NBInventory Disable commands to instruct the appliance whether or not to send installation deployment and product usage information to Veritas for use in the Product Improvement Program. The functionality is enabled by default.

In addition, you can use the CallHome Proxy command to specify proxy server information. If your appliance environment has a proxy server between the environment and external Internet access, you must enable the proxy settings on the appliance. The proxy settings include both a proxy server and a port. The proxy server must accept https connections from the Veritas Call Home server. This feature is disabled by default. To use this feature, the proxy server on your site must be able to handle https requests.

OPTIONS

CallHome Disable: Disable the Call Home feature. Disabling Call Home also disables the Product Improvement Program.

CallHome Enable: Enable the Call Home feature. Enabling the feature lets you send the health status of the appliance to Veritas Technical Support. In case of any failure, Veritas Technical Support uses this information to resolve the issue.

CallHome NBInventory Disable: Disable the Product Improvement Program. Disabling the program prevents Veritas from capturing installation deployment and product usage information from your appliance.

CallHome NBInventory Enable

Enable the Product Improvement Program. Enabling the program allows Veritas to capture installation deployment and product usage information. The information that Veritas receives becomes part of a continuous quality improvement program that helps Veritas understand how customers configure, deploy, and use the product.

You cannot enable the Product Improvement Program if Call Home is disabled.

CallHome Proxy Add name port [username] [passwd]

Add a proxy server to the appliance. Here, name is the name of the proxy server that is either the TCP/IP address or the fully qualified name of the proxy server. Port is the proxy port number on the proxy server. The [username] is the name of the user for the proxy server authentication and [passwd] is the password for the proxy server authentication.

If you do not add "http(s):" at the start of the server name then by default http:// is added to it.

CallHome Proxy Disable: Disable the use of the proxy server settings.

CallHome Proxy DisableTunnel: Disable SSL tunneling for the proxy server.

CallHome Proxy Enable: Enable the use of the proxy server settings.

CallHome Proxy EnableTunnel: Enable SSL tunneling for the proxy server.

CallHome Registration Show: View registration details for the appliance and the link to the MyAppliance portal to register and edit contact information.
Note:
The NetBackup Virtual Appliance is not currently supported for registration. Visit the MyAppliance portal to see the latest information about supported appliance models.

CallHome Show: View the Call Home and proxy settings that are currently configured for your appliance.

CallHome Test: Validate whether or not the appliance is able to send Call Home information to Veritas Technical Support.

EXAMPLES

The following example demonstrates how to add a proxy server to your appliance and the confirmation message that is returned.

Settings> Alerts> CallHome Proxy Add abc123.com 1234

Successfully set proxy server

The following example demonstrates how to disable the Call Home proxy server and the confirmation message that is returned.

Settings> Alerts> CallHome Proxy Disable

Successfully disabled proxy

The following example demonstrates how to disable SSL tunneling for the Call Home proxy server and the confirmation message that is returned.

Settings>  Alerts> CallHome Proxy DisableTunnel
- [Info] Successfully added proxy tunnel flag
Successfully set proxy tunneling

The following example demonstrates how to add a proxy server to your appliance and the confirmation message that is returned.

Settings> Alerts> CallHome Proxy Enable

Proxy enabled successfully

The following example demonstrates how to enable SSL tunneling for the Call Home proxy server and the confirmation message that is returned.

Settings>  Alerts> CallHome Proxy EnableTunnel
- [Info] Successfully added proxy tunnel flag
Successfully set proxy tunneling

Note:

NBInventory refers to the NetBackup Product Improvement Program