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APTARE IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide
Last Published:
2022-09-01
Product(s):
APTARE IT Analytics (10.6)
- IT Analytics ServiceNow App Overview
- Install and Configure
- Overview
- Initial Setup on APTARE IT Analytics Portal
- ServiceNow Configuration - Part One
- Step-1: Create MID server
- Step-2: Create a MID server user
- Step-3: Set MID server user role
- Step-4: Set base URL
- Step-5: Configure the data source
- Step-6: Set REST API callback User and Password
- Step-7: Set REST message or HTTP method to use MID server
- Step-8: Add API key of the portal user used in REST API Callback to the REST HTTP method header
- MID server installation on APTARE IT Analytics Portal server
- ServiceNow Configuration - Part Two
- Test the IT Analytics ServiceNow App
- Troubleshooting
Issue: Backup failures are not creating incidents in ServiceNow
If backup failures are not creating incidents in ServiceNow, first check if those failures are being populated into the source table (apt_job_ticket) in the APTARE database.
If the source table is not being populated, ensure the ServiceNow Alert is configured and enabled.
If job records are present, check if:
There were errors reported with connectivity/credentials for the MID Server.
The scheduled import is running.
The transform map had errors.
Ensure the MID server is started and running.