APTARE IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

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Product(s): APTARE IT Analytics (10.6)

Step-2: Install and configure ServiceNow MID server on your APTARE IT Analytics Portal server

Windows

On Windows, run the installer on your APTARE IT Analytics Portal server. You may want to create a new Windows account (for example: SVCNow) as a service user for the run.

Linux
  1. Copy the downloaded MID sever files to the APTARE IT Analytics Portal server.
  2. Create a folder under temp as mid_server where you will download the agent.
    cd /opt/
mkdir mid_server
cd mid_server/
  3. Use the wget command to download the binary link obtained from the procedure in Step-1.
    wget https://install.service-now.com/glide/distribution/
  4. Unzip the package after it is downloaded. You can see this folder after unzipping the package:
  5. Get inside the folder to view its content.
  6. Configure the agent using config.xml file.
    nano config.xml
<parameter name="url" value="https://example12345.service-now.com/"/>
<!-- If your ServiceNow instance has authentication enabled 
(the normal case), set these parameters to define the 
username and password the MID server will use to log into 
the instance.  -->
<parameter name="mid.instance.username" value="demo_mid_server"/>
<parameter name="mid.instance.password" secure="true" value=
"MyP@ssw0rd"/>

    In the above agent configuration:

    • https://example12345.service-now.com/ is the URL of the ServiceNow instance.

    • mid.instance.username is the MID server user created in Step-2: Create a MID server user.

    • MyP@ssw0rd is the password for the user. After entering the password for the first time, the agent encrypts it like this.

    • MyP@ssw0rd is the initial true password entered in clear text. This password is encrypted in the next step below. After the services are started, the value in the XML is changed to the following:

      <parameter name="mid.instance.password" secure="true" value=
"encrypted:sAM91EPasSw0rdOnly=="/>
  7. Save the file and start the server.
    [root@ip-172-31-4-71 agent]# ./start.sh
Starting ServiceNow MID Server...
Waiting for ServiceNow MID Server....
running: PID: 3912
  8. After your agent is correctly installed, go back to the ServiceNow instance and mark this step as complete.