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APTARE IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide
Last Published:
2022-09-01
Product(s):
APTARE IT Analytics (10.6)
- IT Analytics ServiceNow App Overview
- Install and Configure
- Overview
- Initial Setup on APTARE IT Analytics Portal
- ServiceNow Configuration - Part One
- Step-1: Create MID server
- Step-2: Create a MID server user
- Step-3: Set MID server user role
- Step-4: Set base URL
- Step-5: Configure the data source
- Step-6: Set REST API callback User and Password
- Step-7: Set REST message or HTTP method to use MID server
- Step-8: Add API key of the portal user used in REST API Callback to the REST HTTP method header
- MID server installation on APTARE IT Analytics Portal server
- ServiceNow Configuration - Part Two
- Test the IT Analytics ServiceNow App
- Troubleshooting
Initial Setup on APTARE IT Analytics Portal
The IT Analytics ServiceNow App makes REST API calls back to the APTARE IT Analytics Portal to update the jobs in the APTARE IT Analytics system with the ServiceNow Incident Status and Incident Number. This API call requires a valid user ID and password within the APTARE IT Analytics Portal. To set this up:
Create a user account
Create a new user account in the APTARE IT Analytics Portal and note the username and password. This new user does not require any specific privileges.
Log into the APTARE IT Analytics Portal with this username/password and accept the EULA.
For details on how to create users, refer to the APTARE IT Analytics User Guide and search for Creating Portal User Accounts.