Veritas Enterprise Vault™ Registry Values

Location

HKEY_LOCAL_MACHINE
 \SOFTWARE
  \Wow6432Node
   \KVS
    \Enterprise Vault
     \Storage

Content

DWORD value set to a number of seconds.

Description

Enterprise Vault has a timeout value that limits the amount of time services wait for responses from MSMQ. Usually, if a timeout occurs then there is some problem. However, in a few cases a timeout can be expected to occur and so a reasonably short wait time is required in order for the component not to be idle for too long.

If you make the timeout too short, then systems that are heavily loaded can signal timeout errors simply due to the fact the system has not had time complete the request.

If you make the timeout value too long, then this can slow the overall throughput of Enterprise Vault, because timeouts are expected in some circumstances.

The default timeout is 240 seconds. There is no maximum value. We recommend that you adjust the timeout value in small steps, such as five seconds, until you have a suitable value. If you need to increase the timeout by a significant amount, then you need to investigate your MSMQ and Enterprise Vault performance.