Enterprise Vault™ Troubleshooting the Monitoring Database and Agents

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Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)

General troubleshooting of Monitoring agents

If you do not see monitoring data being collected for a particular server, you can use the following procedure to troubleshoot the Monitoring agent on that server.

To troubleshoot a Monitoring agent

  1. Log on to the Enterprise Vault server for which the data is not shown.
  2. Open Windows Task Manager, select the Processes tab, and check whether the Monitoring agent is running.
  3. If the Monitoring agent is not running, restart the Enterprise Vault Admin Service (which should start the Monitoring agent) and then check Task Manager to see if MonitoringAgent.exe appears.

    • If the agent does not appear, check the Enterprise Vault Event logs for problems.

    • If the agent appears, continue from step 4.

  4. Either wait 15 to 20 minutes to give the Monitoring agent time to gather data, or perform an immediate status check. See Performing an immediate status check.
  5. Check to see if data appears in Enterprise Vault Operations Manager. If data still fails to appear:

    • Check whether the Directory Service is running. If it is not, start it and repeat from step 4.

    • Use DTrace on MonitoringAgent.exe and examine the logs for problems.

      For information on how to use DTrace, see the chapter on DTrace in the Utilities guide.