Enterprise Vault™ Troubleshooting the Monitoring Database and Agents

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)

Performing an immediate status check

You can run the Force Monitoring Utility ForceMonitoringUtil.exe to perform an immediate status check. The procedure involves editing the configuration file MonitoringAgent.exe.config to expose a Monitoring object remotely.

To perform an immediate status check

  1. Edit the configuration file MonitoringAgent.exe.config using a text editor such as Notepad. The configuration file is located in the Enterprise Vault installation folder (for example C:\Program Files (x86)\Enterprise Vault).
  2. Set the value of OperationsManagerMonitorObjectChannel to an appropriate available port number on the Enterprise Vault server.
  3. Ensure that the value of ExposeMonitor is set to true.
  4. Stop and restart the Enterprise Vault Admin service, so that Enterprise Vault uses the new configuration settings.
  5. Open a command prompt window and change directory to the Enterprise Vault installation folder.
  6. Force the status check by entering the command ForceMonitoringUtil.exe.
  7. The command returns a message indicating whether it was able to connect to MonitoringAgent.exe using the specified port, and whether forced monitoring was successful.

Note:

For security reasons, after you have finished performing the immediate status check you should change the value of ExposeMonitor to false and then restart the Admin service.