Enterprise Vault™ Troubleshooting the Monitoring Database and Agents

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)

Overview of troubleshooting the configuration of a Monitoring database

During the running of the Enterprise Vault Configuration wizard, a dialog may appear stating that the configuration of the Monitoring database has failed.

  • If you see this dialog when you add an Enterprise Vault server to a new Enterprise Vault Directory, use the Monitoring Configuration Utility to create the Monitoring database manually.

    See Creating a Monitoring database manually .

  • If you see this dialog when you add an Enterprise Vault server to a new site in an existing Enterprise Vault Directory, use the Monitoring Configuration Utility to update the Monitoring database manually.

    See Updating a Monitoring database manually.

Note:

Use the Monitoring Configuration Utility to create or update a Monitoring database only if the Enterprise Vault Configuration wizard fails to create or update the Monitoring database successfully.