Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (15.1)
  1. Overview and latest updates
    1.  
      About Compliance Accelerator desktop application-specific updates
  2. Understanding Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Routine operations executed with Veritas Surveillance
    3.  
      About Veritas Surveillance system security
    4.  
      Feature comparison: Compliance Accelerator desktop application Vs Veritas Surveillance web application
  3. Configuring Compliance Accelerator Desktop Client
    1.  
      Customizing the reviewing action statuses
    2. Importing configuration data from an XML file
      1.  
        About importing configuration data
      2.  
        Sample XML files
      3.  
        Format of the Dataload.xml file
      4.  
        Importing the configuration data
    3.  
      Specifying the Windows domains with which to synchronize employee details
    4.  
      Mapping employee properties to Active Directory or Domino directory attributes
    5. Grouping departments into partitions
      1.  
        Creating department partitions
      2.  
        Editing department partitions
      3.  
        Deleting department partitions
    6.  
      Setting up department attributes
    7.  
      Setting up custom message types
    8. Setting Compliance Accelerator system configuration options
      1.  
        Ad Hoc Searches configuration options
      2.  
        Diagnostics configuration options
      3.  
        Document Conversion configuration options
      4.  
        Export/production configuration options
      5.  
        General configuration options
      6.  
        Home Page configuration options
      7.  
        Hotword Analysis configuration options
      8.  
        Item Prefetch Cache configuration options
      9.  
        Item Prefetch Cache (Advanced) configuration options
      10.  
        Policy Integration configuration options
      11.  
        Profile Synchronization configuration options
      12.  
        Random Capture configuration options
      13.  
        Reviewing configuration options
      14.  
        Search configuration options
      15.  
        Security configuration options
      16.  
        System configuration options
      17.  
        Vault Directory Synchronization configuration options
  4. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Accessing data through the Microsoft SQL Server Reporting Services (SSRS)
    3. Enhanced reporting
      1.  
        Configuring a reporting endpoint
      2.  
        Authentication
      3. Departments API
        1.  
          Departments - List
      4. Roles API
        1.  
          Roles - List
        2.  
          Roles - List by filters
      5. Users API
        1.  
          Users - List
      6. UserRoles API
        1.  
          UserRoles - List by filters
      7. ItemMetrics API
        1.  
          ItemMetrics - List
        2.  
          ItemMetrics - List by filter
      8. Evidence of Review by Department API
        1.  
          EvidenceOfReviewByDept - List by filter
      9. Evidence of Review by User API
        1.  
          EvidenceOfReviewByUser - List by filter
      10.  
        Supported OData query options
      11.  
        Supported reporting endpoint API filters and their values
      12.  
        Responses
    4. Accessing reports through the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
    5.  
      Configuring a Power BI template for reporting
  5. Appendix A. Troubleshooting
    1.  
      Veritas Surveillance user interface user interface is not displayed properly in non-English environment
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    4.  
      Vault stores not displayed in the Veritas Surveillance web client
    5.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    6.  
      Synchronization errors after you rename the SQL Server computer
    7.  
      Performance counter errors when the Accelerator Manager service starts
    8.  
      SQL Service Broker warning when restoring a customer database to a different server
    9.  
      Error messages when the Intelligent Review (IR) API authentication and authorization fails
    10.  
      Known issues after enabling FIPS

Random Capture configuration options

Use these settings to configure the random sampling of items.

Cache backup location

When cache safety mode is enabled, specifies a location for the cache folder. It is better to enter a local path for performance reasons, but you can also enter a network share path. The account that runs the Enterprise Vault Accelerator Manager service must have full access to this folder. If the folder does not exist and the service has the appropriate permissions, the folder is created.

First Pass Sampling time (server local time)

Reduces the burden of resolving the transactions at the sample time by letting the server resolve some of them before the main sampling time is reached. At this time, transactions of items that are captured are resolved. The default time is 20:00.

This setting applies only to the items that older versions of Compliance Accelerator have captured but have yet to process and sample. In Compliance Accelerator 11.0.1 and later, transaction resolution no longer occurs; Compliance Accelerator adds the items to the database with the saveset ID (SSID) already populated.

Maximum age of unresolved items (hours)

Specifies the number of hours after which Compliance Accelerator purges from temporary storage any sampled items that it has yet to move into the review set. Enter a value in the range 1 through 672, where the default is 96. This setting is used with "Maximum resolve attempts". Both conditions must be reached for the purging to take place.

Maximum resolve attempts

Specifies the maximum number of attempts that Compliance Accelerator should make to move an item into the review set before it purges the item. Enter a value in the range 1 through 500, where the default is 5. This setting is used with "Maximum age of unresolved items". Both conditions must be reached for the purging to take place.

Record extra statistics for evidence of review reports

Causes Compliance Accelerator to collect additional data for use in Evidence of Review reports. Compliance Accelerator holds the extra data in the tblMessageAddress database table, which can grow large as a result.

Sampling mode

Specifies whether to use guaranteed sampling or statistical sampling of items.

With guaranteed sampling (1, the default), Compliance Accelerator captures all items for every monitored employee throughout the day. After midnight, it picks a random sample from each employee's items and adds them to the review set. If you choose guaranteed sampling, you cannot cap the number of items that Compliance Accelerator adds to the review set.

With statistical sampling (0), Compliance Accelerator takes a random sample of the items that it has captured during the previous 24-hour period and adds them to the review set. This means that some employees may have fewer items captured than others with an identical monitoring percentage.

Sampling time (server local time)

Specifies the time at which Compliance Accelerator puts sampled items from the previous 24 hours in the review set. The default time is 01:00. This means that sampled items from the previous 24 hours become visible in the review set after 1 A.M. local time when the processing is complete.

Stale config timeout (mins)

Specifies the frequency with which the Compliance Sampling process on the Enterprise Vault storage server should synchronize with the configuration data from the Compliance Accelerator customer databases. Enter a value in the range 1 through 300, where the default is 60.

Stale config use period (hours)

Specifies how long the Compliance Sampling process on the Enterprise Vault storage server should continue to sample items after it has failed to synchronize with the configuration data from the Compliance Accelerator customer databases. After a failed synchronization attempt, sampling is based on cached customer configuration data. Enter a value in the range 0 through 168, where the default is 6.