Arctera™ Insight Surveillance User Guide

Last Published:
Product(s): Veritas Alta Surveillance (1.0)
  1. Introducing Arctera Insight Surveillance
    1.  
      About Insight Surveillance
    2.  
      Insight Surveillance multi-tier architecture
    3.  
      System requirements
    4.  
      Sampling support for content sources
    5.  
      AI-based label predictions support for efficient review process
    6.  
      Date format support in Insight Surveillance
    7.  
      About Insight Surveillance system security
  2. Getting started
    1.  
      Signing in to Insight Surveillance
    2.  
      Signing out from Insight Surveillance
    3.  
      Launching Arctera Insight Archiving applications
    4.  
      Resetting a forgotten password
  3. Working with dashboard widgets
    1.  
      Understanding the Dashboard page
    2.  
      Viewing status summary of recently reviewed departments
    3.  
      Pinning and unpinning departments to view review status
    4.  
      Changing the order of pinned departments
    5.  
      Viewing the review status summary of escalated items
    6.  
      Viewing a summary of searches and exports
  4. Managing employee groups
    1.  
      Managing employee groups
  5. Managing departments
    1.  
      About departments
    2.  
      Understanding the Departments page
    3.  
      Searching departments
    4.  
      Creating departments
    5.  
      Moving existing departments under other departments
    6.  
      Adding monitored employees and employee groups to departments
    7.  
      Editing monitoring policies
    8.  
      Editing department details and monitoring policy
    9.  
      Managing exception employees
    10.  
      Designating employees as exception employee
    11.  
      Assigning further exception reviewers to an exception employee
    12.  
      Removing exception status
    13.  
      Removing exception reviewers
  6. Managing department users
    1.  
      Assigning users to departments
    2.  
      Removing users from departments
    3.  
      Adding new roles for users
    4.  
      Removing roles
    5. Managing role assignment for a user in departments
      1.  
        Assigning departments and exceptions to specific users
      2.  
        Removing a specific role to users in one or more departments and exceptions
  7. Managing department-level searches
    1.  
      About department-level searches
    2.  
      Guidelines for effective searches
    3.  
      Creating and running department-level searches
    4.  
      Disabling scheduled searches
    5.  
      Using proximity searches
    6.  
      Previewing search results
    7.  
      Accepting search results
    8.  
      Rejecting a search result
    9.  
      Resubmitting a search
  8. Managing department-specific hotword sets
    1.  
      Overview
    2.  
      Creating department-specific hotword sets
    3.  
      Editing department-specific hotwords and hotword sets
    4.  
      Deleting department-specific hotword sets
  9. Managing department-specific labels
    1.  
      Searching department-specific labels, label groups, and single choice groups
    2.  
      Managing department-specific labels
    3.  
      Managing department-specific label groups
    4.  
      Managing department-specific single choice label groups
  10. Managing department-specific trash rules
    1.  
      Overview
    2.  
      Creating department-specific trash rules
    3.  
      Activating department-specific trash rules
    4.  
      Deactivating department-specific trash rules
    5.  
      Propagating department-specific trash rules
    6.  
      Unpropagating department-specific trash rules
  11. Managing department-specific allowlist rules
    1.  
      Overview
    2.  
      Creating department-specific allowlist rules
    3.  
      Editing department-specific allowlist rules
  12. Managing department-specific review comments
    1.  
      About department-level review comments
    2.  
      Adding department-level review comments
    3.  
      Editing department-level review comments
    4.  
      Deleting department-level review comments
    5.  
      Updating order of department-level review comments
  13. Viewing employees associated with departments
    1.  
      Viewing employee association history
  14. Managing users, roles, and permissions
    1.  
      Overview
    2.  
      Predefined user roles and permissions
    3.  
      Adding new roles for users (employees) and employee groups
    4.  
      Editing user roles and permissions
    5.  
      Deleting user roles
    6.  
      Assigning Insight Surveillances to users (employees) and employee groups
    7.  
      Restricting users to use hotwords in searches
    8.  
      Removing a user role
  15. Managing application-level searches
    1.  
      About application-level searches
    2.  
      Viewing existing application-level searches
    3.  
      Creating and running application-level searches
    4.  
      Editing application-level searches
    5.  
      Excluding departments from application searches
    6.  
      Reinstating the excluded department for application searches
  16. Managing application-specific hotword sets
    1.  
      Overview
    2.  
      Creating application-specific hotword sets
    3.  
      Editing application-specific hotwords and hotword sets
    4.  
      Deleting application-specific hotword sets
  17. Managing application-specific labels
    1.  
      Searching application-specific labels, label groups, and single choice groups
    2.  
      Managing application-specific labels
    3.  
      Managing application-specific label groups
    4.  
      Managing application-specific single choice label groups
  18. Managing application-specific trash rules
    1.  
      Overview
    2.  
      Creating application-specific trash rules
    3.  
      Activating application-specific trash rules
    4.  
      Deactivating application-specific trash rules
    5.  
      Propagating application-specific trash rules
    6.  
      Unpropagating application-specific trash rules
  19. Managing application-specific allowlist rules
    1.  
      Overview
    2.  
      Creating application-specific allowlist rules
    3.  
      Editing application-specific allowlist rules
  20. Managing application-specific review comments
    1.  
      About application-level review comments
    2.  
      Adding application-level review comments
    3.  
      Editing application-level review comments
    4.  
      Deleting application-level review comments
    5.  
      Updating order of application-level review comments
  21. Managing data requests
    1.  
      About data request
    2.  
      Creating a new data request
  22. Managing search schedules
    1.  
      Overview
    2.  
      Setting up new search schedules
    3.  
      Setting up one-time search schedules
    4.  
      Example of a one-time search schedule
    5.  
      Setting up recurring search schedules
    6.  
      Example of a recurring search schedule
    7.  
      Editing search schedules
    8.  
      Deleting search schedules
  23. Managing export operations
    1.  
      About exporting items
    2.  
      Performing export runs
  24. Managing reviews
    1.  
      About reviewing with Insight Surveillance
    2.  
      Limitations on reviewing certain types of Skype for Business content
    3.  
      Understanding the Review page
    4.  
      Changing the Preview pane position
    5.  
      Rearranging columns in the item list pane
    6.  
      Filtering the items in the Review pane
    7.  
      Viewing dynamic review item counts on the calendar
    8.  
      Reviewing searched items
    9.  
      Translating email and attachment content for review
    10.  
      Adding or removing text for machine learning
    11.  
      Assigning review status to items
    12.  
      Viewing hotwords highlighting
    13.  
      Viewing hotwords in collaboration message
    14.  
      Viewing tags highlighting
    15.  
      Viewing predicted labels of review items
    16.  
      Viewing the full content in a new window
    17.  
      Adding comments to items
    18.  
      Escalating the review items
    19.  
      Applying labels to items
    20.  
      Viewing history of items
    21.  
      Printing and downloading the items and attachments
    22.  
      Viewing Intelligent Review Details
  25. Working with reports
    1.  
      About Insight Surveillance reports
    2.  
      Predefined reports
    3. Enhanced reporting
      1.  
        Configuring a reporting endpoint
      2.  
        Authentication
      3. Departments API
        1.  
          Departments - List
      4. Users API
        1.  
          Users - List
      5. UserRoles API
        1.  
          UserRoles - List by filters
      6. Roles API
        1.  
          Roles - List
        2.  
          Roles - List by filters
      7. Classification Tags API
        1.  
          Classification Tags - List
      8. Labels API
        1.  
          Labels - List
      9. Searches API
        1.  
          Searches - List
      10. ItemMetrics API
        1.  
          ItemMetrics - List
        2.  
          ItemMetrics - List by filter
      11. ReviewerMapping API
        1.  
          ReviewerMapping - List
      12. MonitoredEmployees API
        1.  
          MonitoredEmployees - List
      13.  
        Evidence Of Review Async API
      14. Evidence of Review API
        1.  
          EvidenceOfReview - List by filter
      15.  
        Item Classification Metrics Async API
      16. Item Classification Metrics API
        1.  
          ItemClassificationMetrics - List by filter
      17.  
        Item Label Metrics Async API
      18. Item Label Metrics API
        1.  
          ItemLabelMetrics - List by filter
      19.  
        Item Archived Metrics Async API
      20. Item Archived Metrics API
        1.  
          ItemArchivedMetrics - List by filter
      21.  
        Report Status API
      22.  
        Supported OData query options
      23.  
        Supported reporting endpoint API filters and their values
      24.  
        Responses
    4. Managing Power BI templates for reporting APIs
      1.  
        Accessing Insight Surveillance reports and datasets through the OData web service
      2.  
        Guidelines for using Insight Surveillance templates with Microsoft Power BI Desktop
      3.  
        TEMPLATE - Departments, Users, Roles, Labels
      4.  
        TEMPLATE - User Roles
      5.  
        TEMPLATE - Item Metrics
      6.  
        TEMPLATE - Reviewer Mapping
      7.  
        TEMPLATE - Searches
      8.  
        TEMPLATE- Item Classification Metrics - Submit report request
      9.  
        TEMPLATE- Item Classification Metrics - View report data
      10.  
        TEMPLATE- Item Archived Metrics - Submit report request
      11.  
        TEMPLATE- Item Archived Metrics - View report data
      12.  
        TEMPLATE- Item Label Metrics - Submit report request
      13.  
        TEMPLATE- Item Label Metrics By Employee - View report data
      14.  
        TEMPLATE- Item Label Metrics By Department - View report data
      15.  
        TEMPLATE- Evidence Of Review - Submit report request
      16.  
        TEMPLATE- Evidence Of Review By Monitored Employee - View report data
      17.  
        TEMPLATE- Evidence Of Review By Department - View report data
      18.  
        TEMPLATE- Evidence Of Review With Item Archived Metrics - Submit report request
      19.  
        TEMPLATE- Evidence Of Review With Item Archived Metrics - View report data
      20.  
        Saving, editing, and refreshing the Power BI reports
  26. Managing Audit Settings
    1.  
      Audit Settings Overview
    2.  
      Editing the Audit Settings
  27. Working with Audit viewer
    1.  
      About Audit viewer
    2.  
      Performing a search for audit records

Performing a search for audit records

To run a search for audit records

  1. In the left navigation pane, click Audit viewer.

    The Audit Viewer screen is displayed.

  2. In the Date range section, specify the date range for the audit records that fall in this duration.

    The options are as follows:

    • Specific date range - Specify the date and time duration to search audit records that were sent or received during the selected period.

    • Today / Yesterday / Last 7 days / Last 14 days / Last 28 days - Search audit records that are created today, yesterday, or in last 7/14/28 days.

    • Do not filter - Do not search for audit records based on date range.

  3. To search by departments, select the appropriate option:
    • All departments - Search for audit records generated at the department level for all departments where the logged-in user has permission to view audit information

    • Select department(s) - Search for audit records for specific departments or exception departments. If you select this option, the Selected departments section appears. Only those departments where the logged-in user has permission to view audit information are displayed. Click Add to search and add departments. You can remove the listed departments from the list using the Remove link.

    • Do not include departments - Select this option if you do not want to search for audit information generated at the department level. If this option is selected, you must select either Include application level records or Include historical data option.

  4. Select the Include application level records check box if you want to search for audit records generated at the application level.
  5. Select the Include historical data check box if you want to include audit information at the following level:
    • Deleted department/Folder

    • Closed department

    • Monitored employees whose exception status is removed

    Note:

    You can select the Include application level records and Include historical records if you have the View Audit information permission at the application level.

  6. Use Advanced search options to narrow the search for audit records. The following additional options, such as operation type, user, and property, are available. You can add a new search row by clicking the + icon.

    Search option

    Description

    Module name

    Select the modules for which you want to search the audit records.

    For details on the available modules and their supported operations for audit records, See Audit Settings Overview.

    Note:

    You can search for multiple modules in a single search; however, you cannot search for the module name twice.

    Operation type

    Select operations such as Create, Update, and Delete.

    User

    Select audit records based on users. You can enter one user per line. Press the Enter key to add another user on next line. Audit records having any of these usernames are returned.

    The Username field supports wildcards * and ?. You can use an asterisk (*) wildcard to represent zero or more characters in your search. Use a question mark (?) wildcard to represent any single character.

    Wildcards can be escaped using \. Therefore, \* represents the character * whereas * represents the wildcard. All the provided values are matched if the search is present anywhere in the data. You cannot use special characters in the Username field. Also, special characters which appear in the middle of the text using wildcard cannot be matched.

    For example, a search term MyDomain*vsa will not match the data MyDomain\user1, but will match the below search terms:

    • Mydomain\user1

    • Mydomain user1

    • Mydomain

    • user

    Changed Property

    Search for a property changed in an audit event using the following options. Press the Enter key to add another entry on next line.

    • Property name: The name of the changed property whose value you want to search. For example, Department parent or Role name. You can use a wildcard to match multiple properties.

    • Previous value: The previous value (before modification) of an audit record's changed property. This field supports wildcards and partial matches.

    • Current value: The current value of an audit record's changed property. This field supports wildcards and partial matches.

    Note:

    You can search for multiple changed properties in a single search; however, you cannot search for the same changed property twice.

    All the provided values are matched if the search is present anywhere in the data. You can use special characters in your search. These fields support the use of wildcard characters * and ?. You can use an asterisk (*) wildcard to represent zero or more characters in your search. Use a question mark (?) wildcard to represent any single character. Wildcards can be escaped using \. Therefore, \* represents the character * and not wildcard *. Since \ is an escape sequence, you can escape \ by using \\.

    For example, if a username in the Current value or Previous value fields of the property is Acme\John Doe. To search for this, you can provide any of the following search terms:

    • Acme*

    • Acme\\John Doe

    • Acme*John Doe

    • *John

    Note that wildcards present in the middle of search terms can match special characters. For example, in the above example, Acme*John Doe search terms match Acme\John.

  7. Click Search to perform the search for audit records.

    When the search is executed, the search results are displayed. A maximum of 10000 audit records can be displayed.

    In the left panel, the audit records matching the search criteria are displayed. The newest audit records are displayed first. You can sort the records in ascending or descending order by using the sort arrow icon in the header of the columns. When you select an audit record in the left panel, its changed properties are displayed in the right pane.

  8. From the Actions menu, click Export as CSV if you want to export the search results.