Enterprise Vault™ Troubleshooting Operations Manager

To create the EnterpriseVaultMonitoring application pool

1. Confirm that the folder MonitorringWebApp is present in the Enterprise Vault installation folder, for example C:\Program Files\Enterprise Vault.

   If the MonitorringWebApp folder is not present, Operations Manager has not been installed. Run the Enterprise Vault installation wizard to install the Operations Manager component, as described in the Installing and Configuring manual.

2. Open Internet Information Services (IIS) Manager.
3. Right-click Application Pools in the left pane, and choose New > Application Pool.
4. In the Application Pool ID field, type EnterpriseVaultMonitoring.
5. Keep Use default settings for application pool selected and click OK to create the application pool.
6. Right-click the EnterpriseVaultMonitoring application pool and choose Properties.
7. On the Identity tab, choose Configurable and enter the user name and password of the monitoring user.
8. Click OK complete the changes to the application pool. You are prompted to re-enter the monitoring user password to confirm it. The setting up of the application pool is now complete.

To create the MonitoringWebApp virtual directory

1. Expand Web Sites in the left pane of IIS Manager, right-click Default Web Site, and choose New > Virtual Directory.
2. On the first page of the Virtual Directory Creation wizard, click Next.
3. When prompted for an alias, type MonitoringWebApp and click Next to display the Web Site Content Directory wizard page.
4. To specify the path, browse to the monitoringwebapp folder, for example C:\Program Files\Enterprise Vault\monitoringwebapp, and click OK. Then click Next to display the Virtual Directory Access Permission wizard page.
5. Select the Read and Run scripts (such as ASP) check boxes and click Next.
6. Click Finish to exit the wizard.
7. In the left pane of IIS Manager, right-click MonitoringWebApp and choose Properties.
8. On the Virtual Directory tab, in the Application pool box, select the EnterpriseVaultMonitoring application pool you created earlier.
9. On the Documents tab, select the Enable default content page check box and remove all the pre-existing entries except default.aspx.
10. On the Directory security tab, under Authentication and access control, click Edit.
11. Clear the Enable anonymous access check box. Select the Integrated Windows authentication check box. Click OK to return to the Properties dialog.
12. In the ASP.NET tab, in the ASP.NET version box, select 2.0.50727.
13. Click OK to close the Properties dialog.

To complete the configuration of Operations Manager

1. Add the monitoring user to the IIS_WPG local group.
2. Give read permission to the monitoring user for the following Registry key:

   On a 32-bit installation of Windows:

   HKEY_LOCAL_MACHINE
    \SOFTWARE
     \KVS
      \Enterprise Vault

   On a 64-bit installation of Windows:

   HKEY_LOCAL_MACHINE
    \SOFTWARE
     \Wow6432Node
      \KVS
       \Enterprise Vault

3. Give read permission to the monitoring user on the MonitoringWebApp folder in the Enterprise Vault installation folder.
4. Give read and write permissions to the monitoring user on the Logs subfolder of the MonitoringWebApp folder.
5. Give read, write, and execute permissions to the monitoring user on the folder C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files.
6. Note the site ID of the computer on which you are configuring Operations Manager. The site ID can be obtained from the SiteID value of the following Registry key:

   On a 32-bit installation of Windows:

   HKEY_LOCAL_MACHINE
    \SOFTWARE
     \KVS
      \Enterprise Vault

   On a 64-bit installation of Windows:

   HKEY_LOCAL_MACHINE
    \SOFTWARE
     \Wow6432Node
      \KVS
       \Enterprise Vault

7. Open SQL Server Enterprise Manager and browse to the EnterpriseVaultDirectory database. Select Tables and locate the table MonitoringSettings. Right-click MonitoringSettings and select Open Table > Return all rows.
8. Locate the row with the SiteEntryID that matches your Site ID.
9. Update the MonitoringUser column with the domain and user name of the monitoring user, in the format domain\username.
10. Update the SiteAddress column with the address of your Web server. For example, if you have configured MonitoringWebApp on the server blackbird, the URL takes the form:

    http://blackbird/monitoringwebapp/default.aspx

11. Close the table.
12. Restart the IIS Admin Service.
13. Browse to http://localhost/monitoringwebapp/default.aspx, and confirm that you can now view Operations Manager.