Enterprise Vault™ Troubleshooting Operations Manager

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)

Checking the Monitoring Agent and Middle Tier executables

The Enterprise Vault Admin service attempts to spawn the Monitoring Agent and Monitoring Middle Tier executables up to three times. If the Admin service fails to start these executables you need to investigate why.

To check the Monitoring Agent and Middle Tier executables

  1. Right-click an empty space on the Windows task bar, and then click Task Manager.
  2. Click Task Manager's Properties tab.
  3. Check whether MonitoringAgent.exe and MonitoringMiddleTier.exe are running. If they are, continue with the next diagnostic step to troubleshoot accessing an installed Operations Manager. See Troubleshooting accessing Operations Manager. If you cannot see these programs listed in Task Manager, continue with the following.
  4. Examine the application event logs for entries logged by the .NET runtime process around the time that the Admin service started, for indications as to why MonitoringAgent.exe and MonitoringMiddleTier.exe did not start.
  5. If you cannot find any entries in the event logs, run DTrace on adminservice.exe, restart the Admin service, and then search the DTrace logs for entries from the function StartProcessesInList(). This gives you a specific Windows error code that indicates why the launch of the executables failed.

    For details of how to use DTrace, see the Enterprise Vault Utilities manual.

After rectifying the problem, restart the Admin service and then repeat steps 1 to 3 to confirm that both executables are now running.