Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (14.4)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About Advanced Supervision system security
    3.  
      About the Compliance Accelerator components
    4.  
      The Compliance Accelerator process
    5.  
      About randomly sampling items with Compliance Accelerator
    6.  
      About the intelligent review feature in Compliance Accelerator
    7.  
      About the deduplication feature in Compliance Accelerator
    8. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Introducing the Compliance Accelerator client
    1.  
      About the Compliance Accelerator client
    2.  
      Opening the Compliance Accelerator client
    3.  
      Finding your way around the Compliance Accelerator client
  3. Setting up employees and employee groups
    1.  
      About employees and employee groups
    2.  
      Creating employee profiles
    3.  
      Mapping employee properties to Active Directory or Domino directory attributes
    4.  
      Editing the details of employees
    5.  
      Creating employee groups
    6. Assigning roles to employees
      1.  
        About the predefined Compliance Accelerator roles
      2.  
        About the Compliance Accelerator permissions
      3.  
        Creating Compliance Accelerator roles
      4.  
        Editing the properties of Compliance Accelerator roles
      5.  
        Assigning Compliance Accelerator roles to employees or groups
      6.  
        Deleting Compliance Accelerator roles
  4. Working with departments
    1.  
      About departments
    2.  
      Creating departments
    3.  
      Adding monitored employees and groups to departments
    4.  
      Editing the monitoring policy for employees and groups
    5.  
      Moving employees or groups between departments
    6.  
      Moving departments
    7.  
      Assigning department reviewers, compliance supervisors, and delegates
    8. Implementing Chinese Walls security
      1.  
        Enabling Chinese Walls
      2.  
        Managing Department Users
    9. Managing exception employees
      1.  
        Designating employees as exceptions
      2.  
        Assigning further exception reviewers to an exception
      3.  
        Moving an exception employee to another department
      4.  
        Removing exception status
      5.  
        Removing exception reviewers
    10. Grouping departments into partitions
      1.  
        Creating department partitions
    11. Using attributes to classify departments
      1.  
        Setting up department attributes
      2.  
        Assigning attributes to departments
  5. Searching for items
    1. About searching with Compliance Accelerator
      1.  
        Limitations on searching certain types of Skype for Business content
    2.  
      Creating and running Compliance Accelerator searches
    3.  
      About the search criteria options
    4.  
      Guidelines on conducting effective searches
    5.  
      Pausing and resuming Compliance Accelerator searches
    6.  
      About the Monitor Searches tab
    7.  
      Searching the items of exception employees
    8.  
      Selecting the archives in which to search
    9. Building Compliance Accelerator search schedules
      1.  
        Setting up new search schedules
      2.  
        Examples of recurring search schedules
    10.  
      Setting up custom message types
    11. Using hotwords to search for items
      1.  
        Defining hotwords to search for
      2.  
        Adding hotwords
      3.  
        Editing existing hotwords
      4.  
        Deleting hotwords
      5.  
        Adding hotword sets
      6.  
        Editing existing hotword sets
      7.  
        Deleting hotword sets
      8.  
        Importing the predefined hotwords
      9.  
        Enabling the analysis of hotwords
      10.  
        Hotword analysis error handling
    12.  
      Configuring how Compliance Accelerator handles email addresses
    13.  
      Using Compliance Accelerator to search archived Skype for Business content
  6. Manually reviewing items
    1. About reviewing with Compliance Accelerator
      1.  
        Limitations on reviewing certain types of Skype for Business content
    2.  
      About the Review pane
    3.  
      Viewing the hotword statistics for an item in review
    4.  
      How the Prevent self-review option limits the reviewing activities of exception employees
    5.  
      Filtering the items in the Review pane
    6.  
      Assigning review marks to items
    7.  
      Adding comments to items
    8.  
      Viewing the history of items
    9.  
      Displaying printable versions of items
    10.  
      Downloading the original versions of items
    11.  
      Copying the item list to the Clipboard
    12.  
      Changing how the Review pane looks
    13.  
      Setting your Review pane preferences
    14. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    15.  
      Storing reviewing comments for reuse
  7. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Editing the properties of research folders
    4.  
      Copying items to research folders
    5.  
      Reviewing the items in research folders
    6.  
      Exporting items from research folders
    7.  
      Giving other users access to your research folders
    8.  
      Committing research folder items to the department review set
    9.  
      Removing items from research folders
    10.  
      Deleting folders
  8. Exporting items
    1. About exporting items
      1.  
        Limitations on exporting certain types of content
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      How to optimize export runs
    5.  
      Exporting items from the review set of an exception employee
    6.  
      Making the export IDs visible in Microsoft Outlook
  9. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Search Auto Reviewed Irrelevant Items by Department
      19.  
        Unreviewed Departments report
      20.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
  10. Appendix A. Customizing Compliance Accelerator
    1.  
      Specifying the Windows domains with which to synchronize employee details
    2.  
      Customizing the reviewing action statuses
    3. Setting Compliance Accelerator system configuration options
      1.  
        Ad Hoc Searches configuration options
      2.  
        Diagnostics configuration options
      3.  
        Document Conversion configuration options
      4.  
        Export/production configuration options
      5.  
        General configuration options
      6.  
        Home Page configuration options
      7.  
        Hotword Analysis configuration options
      8.  
        Item Prefetch Cache configuration options
      9.  
        Item Prefetch Cache (Advanced) configuration options
      10.  
        Policy Integration configuration options
      11.  
        Profile Synchronization configuration options
      12.  
        Random Capture configuration options
      13.  
        Reviewing configuration options
      14.  
        Search configuration options
      15.  
        Security configuration options
      16.  
        System configuration options
      17.  
        Vault Directory Synchronization configuration options
    4.  
      Customizing the columns in the Review pane
  11. Appendix B. Importing configuration data from an XML file
    1.  
      About importing configuration data
    2.  
      Sample XML files
    3.  
      Format of the Dataload.xml file
    4.  
      Importing the configuration data
    5. About the ImportExport command
      1.  
        ImportExport syntax
      2.  
        Examples of ImportExport commands
  12. Appendix C. Troubleshooting
    1.  
      A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you run the Compliance Accelerator client in Windows 8 or later
    4.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    5.  
      Vault stores not displayed in the Compliance Accelerator client
    6.  
      Compliance Accelerator searches return unexpected results
    7.  
      Errors when exporting items from Compliance Accelerator
    8.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    9.  
      Synchronization errors after you rename the SQL Server computer
    10.  
      Performance counter errors when the Accelerator Manager service starts
    11.  
      SQL Service Broker warning when restoring a customer database to a different server
    12. Issues with Compliance Accelerator reports
      1.  
        Prompt to install SQL Server when printing a report for the first time
      2.  
        Reports that you export as CSV may not open properly in Microsoft Excel
      3.  
        Garbled Japanese characters when exporting reports in Acrobat format
      4.  
        Troubleshooting OData errors
    13.  
      Error messages when the Intelligent Review (IR) API authentication and authorization fails
    14.  
      Known issues after enabling FIPS

Reviewing configuration options

Use these settings to configure the Review pane.

Default Page Size

Specifies the default number of items to show in the Review pane. Enter a value in the range 1 through 1000, where the default is 100.

Display Marking List

Specifies how to show the available marks in the Review pane: as clickable options across the bottom of the page, or in a drop-down list. By default, Compliance Accelerator shows the marks as clickable options rather than as options in a drop-down list.

ECM Temporary Storage Area

Specifies the path to the folder in which temporarily to store the items that you retrieve by using the Enterprise Vault Content Management API. By default, Compliance Accelerator uses the Windows %TEMP% folder.

Note the following:

  • We recommend that you specify a local path, where possible. If you must specify a network share path, always use the UNC path rather than a mapped drive.

  • The folder must already exist; Compliance Accelerator does not create it.

  • In a hosting environment, multiple customers must not share the same folder.

ECM Temporary Storage Area Cleanup Interval (Minutes)

Specifies the frequency in minutes with which to purge stale data from the temporary storage area. The default value is five minutes.

Facets To Hide

Provides a comma-separated list of the filter options that are not available to users in the Review pane. The available options are as follows:

appraisalid, appraiserid, author, capturedate, capturetype, commentid, direction, escalatedbyid, escalationid, escalationownerid, maildate, numattachments, policyaction, policyid, reviewerid, scheduledsearchid, searchid, size, type.

Folder item colour when it exists in the review set

Specifies the color with which to identify the items in a research folder that already exist in the associated review set. The default color is blue.

Highlight Background Colour

Specifies the background color with which to highlight instances of search terms in HTML renderings of items. You can enter a color name, such as "Yellow" (the default color), or a red-green-blue color value, such as "#FFFF00".

Highlight Foreground Colour

Specifies the foreground color with which to highlight instances of search terms in HTML renderings of items. You can enter a color name, such as "Black" (the default color), or a red-green-blue color value, such as "#000000".

Hit Highlighting Type

Specifies whether to enable or disable search highlighting in HTML renderings of items. Set the value to 1 (the default) if you want to highlight instances of search terms in items, or to 0 to disable highlighting.

Item Unlocking Thread

Specifies whether to turn on or off the lock cleanup thread, which unlocks any items that have been accidentally left locked. For example, this may be the case if a reviewer's computer or Compliance Accelerator client stops working during a reviewing session. By default, the thread is turned on.

Label for messages without a subject

Specifies the subject line to assign to those items that do not have a subject line. The default is "No Title".

Log preview actions in item history

If set to true then, when a reviewer previews an item in the Review pane, displays a printable version of it, or downloads the original version of the item, causes Compliance Accelerator to log the action in the item history. By default, Compliance Accelerator does not log these actions.

Even if you choose to log these actions for items in the Review pane, the Searches pane still allows users to preview the results of searches that they have conducted in a research folder without their actions being logged. If you want to prevent this, set the configuration option "Disable search results preview".

See Search configuration options.

Maximum Page Size

Specifies the maximum number of items to list on a page within a review set. Enter a value between 1 and 300, where the default is 300.

Maximum items user can temporarily self-assign

Sets a limit on the number of items that users can temporarily assign to themselves while they review. The default is 10000.

Prevent self-review

(Application-wide option that applies to all Compliance Accelerator customers.) For those reviewers whom you have also designated as exception employees, specifies whether to prevent them from reviewing the items that they themselves have sent and received. By default, Compliance Accelerator allows such users to self-review their items. This can give rise to the situation where, for example, an item that an exception employee has sent to a non-exception employee can appear in both of the following review sets:

  • The exception reviewer's review set, because the sender is an exception employee. The exception employee does not have access to this review set.

  • The department review set, because the recipient is not an exception employee. The exception employee who sent the item may be able to access this review set through the Department Reviewer role, and so assign a review mark to the item.

Setting this option to true prevents self-reviews in these circumstances.

See How the Prevent self-review option limits the reviewing activities of exception employees.

This option does not apply to escalation reviewers. They can potentially self-review their items, even if you set this option to true.

Require comment when escalating or assigning items

Specifies whether a reviewer must add a mandatory comment when escalating or assigning items.

Review Grid File

Lets you download and upload an XML file with which to define the column layout in the Review pane for all users.

Review Set Expiry Time (Minutes)

Specifies the number of minutes of inactivity after which a user's review set expires. The default value is 120 minutes.

Sanitize HTML for review

Specifies whether to preprocess HTML items before review to remove any script that may cause navigation problems. By default, Compliance Accelerator preprocesses the items.

Show Appraisal UI

For users with the Apply Appraisal Status permission, specifies whether to hide or show the appraisal system features in the Review pane and Export pane.

Timeout for building or sorting review set (seconds)

Specifies the number of seconds within which Compliance Accelerator must build a review set or sort a review set before the process times out. The default is 300.

More Information

Customizing the columns in the Review pane