Enterprise Vault™ Compliance Accelerator Administrator's Guide

You can prevent users who have a department reviewer role in Compliance Accelerator but whom you have also designated as exception employees from reviewing the items that they themselves have sent or received. By default, Compliance Accelerator allows such users to self-review their items. This can lead to the situation where, for example, an item that an exception employee has sent to a non-exception employee can appear in both of the following review sets:

• The exception reviewer's review set, because the sender is an exception employee. The exception employee does not have access to this review set.

• The department review set, because the recipient is not an exception employee. The exception employee who sent the item may be able to access this review set through the department reviewer role, and so assign a review mark to the item.

Setting the Prevent self-review option has the following consequences for Compliance Accelerator users who are reviewing the items in a department where they are also exception employees:

• These users cannot preview, mark, or add comments to the items that they have sent or received. For example, the users receive the following message when they attempt to preview a message that they are blocked from viewing:

  You are not authorized to review this item.
  Contact your administrator for help.

  In addition, these users cannot display printable versions of the items, view the history of the items, download them in their original form, or view the comments that other reviewers have added.

• When these users mark or add comments to multiple items at once, Compliance Accelerator processes only those items that the users are eligible to review. It ignores the items that these users are blocked from viewing. Note that Compliance Accelerator takes longer than normal to process bulk-reviewed items in these circumstances.

• The same restrictions on marking and adding comments to items in the department review set apply to research folders as well. However, exception employees may still commit their own items from a research folder to the department review set, delete these items from the research folder, or copy them to another research folder.

For the best results, note the following when choosing to prevent self-reviews:

• The Prevent self-review option is an application-wide option that applies to all Compliance Accelerator customers.

• The option does not apply to escalation reviewers, who can continue to self-review their own items. Therefore, you should not give users the role of escalation reviewer in a department where they are also exception employees. However, it is fine to give users the role of escalation reviewer in one department and exception employee in another.

• If possible, avoid making exception employees the delegates for other reviewers or supervisors. The exception employees may be unable to fulfil all their delegate responsibilities because they are blocked from reviewing their own items.

• Take care when explicitly assigning items to others for review. If you assign items to exception employees that they have sent or received, they cannot review them.

• Users who have a reviewing role in a department where they are also exception employees can still self-review items that Compliance Accelerator has added to the review set from the mailbox archives. However, this is not the case for items that Compliance Accelerator has added to the review set from the journal archive.