Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (14.4)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About Advanced Supervision system security
    3.  
      About the Compliance Accelerator components
    4.  
      The Compliance Accelerator process
    5.  
      About randomly sampling items with Compliance Accelerator
    6.  
      About the intelligent review feature in Compliance Accelerator
    7.  
      About the deduplication feature in Compliance Accelerator
    8. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Introducing the Compliance Accelerator client
    1.  
      About the Compliance Accelerator client
    2.  
      Opening the Compliance Accelerator client
    3.  
      Finding your way around the Compliance Accelerator client
  3. Setting up employees and employee groups
    1.  
      About employees and employee groups
    2.  
      Creating employee profiles
    3.  
      Mapping employee properties to Active Directory or Domino directory attributes
    4.  
      Editing the details of employees
    5.  
      Creating employee groups
    6. Assigning roles to employees
      1.  
        About the predefined Compliance Accelerator roles
      2.  
        About the Compliance Accelerator permissions
      3.  
        Creating Compliance Accelerator roles
      4.  
        Editing the properties of Compliance Accelerator roles
      5.  
        Assigning Compliance Accelerator roles to employees or groups
      6.  
        Deleting Compliance Accelerator roles
  4. Working with departments
    1.  
      About departments
    2.  
      Creating departments
    3.  
      Adding monitored employees and groups to departments
    4.  
      Editing the monitoring policy for employees and groups
    5.  
      Moving employees or groups between departments
    6.  
      Moving departments
    7.  
      Assigning department reviewers, compliance supervisors, and delegates
    8. Implementing Chinese Walls security
      1.  
        Enabling Chinese Walls
      2.  
        Managing Department Users
    9. Managing exception employees
      1.  
        Designating employees as exceptions
      2.  
        Assigning further exception reviewers to an exception
      3.  
        Moving an exception employee to another department
      4.  
        Removing exception status
      5.  
        Removing exception reviewers
    10. Grouping departments into partitions
      1.  
        Creating department partitions
    11. Using attributes to classify departments
      1.  
        Setting up department attributes
      2.  
        Assigning attributes to departments
  5. Searching for items
    1. About searching with Compliance Accelerator
      1.  
        Limitations on searching certain types of Skype for Business content
    2.  
      Creating and running Compliance Accelerator searches
    3.  
      About the search criteria options
    4.  
      Guidelines on conducting effective searches
    5.  
      Pausing and resuming Compliance Accelerator searches
    6.  
      About the Monitor Searches tab
    7.  
      Searching the items of exception employees
    8.  
      Selecting the archives in which to search
    9. Building Compliance Accelerator search schedules
      1.  
        Setting up new search schedules
      2.  
        Examples of recurring search schedules
    10.  
      Setting up custom message types
    11. Using hotwords to search for items
      1.  
        Defining hotwords to search for
      2.  
        Adding hotwords
      3.  
        Editing existing hotwords
      4.  
        Deleting hotwords
      5.  
        Adding hotword sets
      6.  
        Editing existing hotword sets
      7.  
        Deleting hotword sets
      8.  
        Importing the predefined hotwords
      9.  
        Enabling the analysis of hotwords
      10.  
        Hotword analysis error handling
    12.  
      Configuring how Compliance Accelerator handles email addresses
    13.  
      Using Compliance Accelerator to search archived Skype for Business content
  6. Manually reviewing items
    1. About reviewing with Compliance Accelerator
      1.  
        Limitations on reviewing certain types of Skype for Business content
    2.  
      About the Review pane
    3.  
      Viewing the hotword statistics for an item in review
    4.  
      How the Prevent self-review option limits the reviewing activities of exception employees
    5.  
      Filtering the items in the Review pane
    6.  
      Assigning review marks to items
    7.  
      Adding comments to items
    8.  
      Viewing the history of items
    9.  
      Displaying printable versions of items
    10.  
      Downloading the original versions of items
    11.  
      Copying the item list to the Clipboard
    12.  
      Changing how the Review pane looks
    13.  
      Setting your Review pane preferences
    14. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    15.  
      Storing reviewing comments for reuse
  7. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Editing the properties of research folders
    4.  
      Copying items to research folders
    5.  
      Reviewing the items in research folders
    6.  
      Exporting items from research folders
    7.  
      Giving other users access to your research folders
    8.  
      Committing research folder items to the department review set
    9.  
      Removing items from research folders
    10.  
      Deleting folders
  8. Exporting items
    1. About exporting items
      1.  
        Limitations on exporting certain types of content
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      How to optimize export runs
    5.  
      Exporting items from the review set of an exception employee
    6.  
      Making the export IDs visible in Microsoft Outlook
  9. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Search Auto Reviewed Irrelevant Items by Department
      19.  
        Unreviewed Departments report
      20.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
  10. Appendix A. Customizing Compliance Accelerator
    1.  
      Specifying the Windows domains with which to synchronize employee details
    2.  
      Customizing the reviewing action statuses
    3. Setting Compliance Accelerator system configuration options
      1.  
        Ad Hoc Searches configuration options
      2.  
        Diagnostics configuration options
      3.  
        Document Conversion configuration options
      4.  
        Export/production configuration options
      5.  
        General configuration options
      6.  
        Home Page configuration options
      7.  
        Hotword Analysis configuration options
      8.  
        Item Prefetch Cache configuration options
      9.  
        Item Prefetch Cache (Advanced) configuration options
      10.  
        Policy Integration configuration options
      11.  
        Profile Synchronization configuration options
      12.  
        Random Capture configuration options
      13.  
        Reviewing configuration options
      14.  
        Search configuration options
      15.  
        Security configuration options
      16.  
        System configuration options
      17.  
        Vault Directory Synchronization configuration options
    4.  
      Customizing the columns in the Review pane
  11. Appendix B. Importing configuration data from an XML file
    1.  
      About importing configuration data
    2.  
      Sample XML files
    3.  
      Format of the Dataload.xml file
    4.  
      Importing the configuration data
    5. About the ImportExport command
      1.  
        ImportExport syntax
      2.  
        Examples of ImportExport commands
  12. Appendix C. Troubleshooting
    1.  
      A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you run the Compliance Accelerator client in Windows 8 or later
    4.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    5.  
      Vault stores not displayed in the Compliance Accelerator client
    6.  
      Compliance Accelerator searches return unexpected results
    7.  
      Errors when exporting items from Compliance Accelerator
    8.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    9.  
      Synchronization errors after you rename the SQL Server computer
    10.  
      Performance counter errors when the Accelerator Manager service starts
    11.  
      SQL Service Broker warning when restoring a customer database to a different server
    12. Issues with Compliance Accelerator reports
      1.  
        Prompt to install SQL Server when printing a report for the first time
      2.  
        Reports that you export as CSV may not open properly in Microsoft Excel
      3.  
        Garbled Japanese characters when exporting reports in Acrobat format
      4.  
        Troubleshooting OData errors
    13.  
      Error messages when the Intelligent Review (IR) API authentication and authorization fails
    14.  
      Known issues after enabling FIPS

About the predefined Compliance Accelerator roles

The predefined Compliance Accelerator roles fall into the following categories:

  • Application roles, which apply at the Compliance Accelerator system level.

  • Department roles, which apply to a particular department only.

  • Folder roles, which apply to a particular research folder only.

Table: Application roles

Role

Description

Default permissions

App Rule Admin

This role lets you set up search schedules, create searches across departments, and manage global hotwords and reviewing comments.

  • Add Hotwords.

  • Application Search.

  • Manage Message Types.

  • Manage Reviewing Comments.

  • Manage Schedules.

  • Modify & Delete Hotwords.

App User Admin

This role lets you add users to the Compliance Accelerator system, create and manage departments, assign application roles, and create delegate users.

  • Create Departments.

  • Grant Users Access.

  • Manage Delegates.

  • Manage Department Partitions.

  • Manage Department Users.

  • Manage Employees.

  • Manage Message Types.

  • Manage Roles.

Compliance System Admin

This role lets you import configuration data into Compliance Accelerator from an XML file. Also, you can view and modify Active Directory and Domino directory attribute mappings and monitor the progress of searches.

  • Export Configuration Data.

  • Import Configuration Data.

  • Manage Message Types.

  • Modify System Configuration.

  • Monitor Search.

  • View System Configuration.

Table: Department roles

Role

Description

Default permissions

Compliance Supervisor

This role lets you use the appraisal features to check the work of department reviewers and manage exception employees in the department. You can also store items in personal folders for further research.

  • Add or Remove Content Snippets

  • Add Own Review Comments.

  • Apply Appraisal Status.

  • Apply Bulk Review Action.

  • Apply Review Action.

  • Export Messages.

  • Manage Exceptions.

  • Perform Ad Hoc Searches.

  • Review Messages.

  • View Reports.

Department Reviewer

This role lets you review items and mark items within the department, export items, and generate and view reports. You can also store items in personal folders for further research.

  • Add Own Review Comments.

  • Apply Bulk Review Action.

  • Apply Review Action.

  • Escalate Messages.

  • Export Messages.

  • Perform Ad Hoc Searches.

  • Review Messages.

  • View Reports.

Department User

In a Compliance Accelerator environment where you have implemented Chinese Walls security, this role permits the selected user to be assigned to other roles in the department or in the research folders that are associated with the department.

-

Escalation Reviewer

This role lets you receive the items that other reviewers in the department have escalated to a higher authority for further review. Departments lower in the hierarchy inherit this role, so an escalation reviewer automatically has access to nested departments.

  • Apply Bulk Actions to Escalations.

  • Apply Comments to Escalations.

  • Apply Review Action to Escalations.

  • Change Escalation Status.

  • Export Escalations.

  • Review Escalations.

Exception Reviewer

This role lets you search the items of exception employees to whom you are assigned. You can also review and mark the items, export them, and generate and view reports. You can also store items in personal folders for further research.

  • Add Own Review Comments.

  • Apply Bulk Review Action.

  • Apply Review Action.

  • Escalate Messages.

  • Export Messages.

  • Perform Ad Hoc Searches.

  • Review Messages.

  • Search Capture.

  • Show Hotwords in Search

  • View Reports.

Passive Reviewer

This role lets you view items and export items from the department. You can also generate and view reports, and use the appraisal features to check and mark the work of department reviewers. You cannot apply review status marks to items.

  • Apply Appraisal Status.

  • Export Messages.

  • Review Messages.

  • View Reports

Rule Admin

This role lets you create searches within the department and manage department hotwords. You can also configure the monitoring policy that is assigned to employees and generate and view reports. In addition, you can assign exception reviewers to specific employees.

  • Add Hotwords.

  • Assign % Review Requirement.

  • Manage Exceptions.

  • Modify & Delete Hotwords.

  • Search Capture.

  • Show Hotwords in Search

  • View Reports.

User Admin

This role lets you manage the properties of the department and of monitored employees. You can also assign department roles to users, generate and view reports on department details, and review progress.

In addition, you can manage the personal folders in which users have stored items for further research.

  • Add Monitored Employees.

  • Configure Department Properties.

  • Grant Users Access.

  • Manage Exceptions.

  • View Reports.

Table: Folder roles

Role

Description

Default permissions

Capture Messages

This role lets you search for new items to add to a research folder.

  • Search Capture.

Commit Messages

This role lets you commit items in a research folder to the department review set for all other department reviewers to see.

  • Commit Appraised Folder Messages.

  • Commit Reviewed Folder Messages.

Export

This role lets you export items from a research folder for offline review.

  • Export Messages.

Full Control

This role lets you search for new items to add to a research folder, and review and mark the items. You can also export the items for offline review and commit them to the department review set.

You can also give other users access to your folder so that they can participate in the review process.

  • Add Own Review Comments.

  • Apply Appraisal Status.

  • Apply Bulk Review Action.

  • Apply Review Action.

  • Commit Appraised Folder Messages.

  • Commit Reviewed Folder Messages.

  • Configure Folder Properties.

  • Delete Folder.

  • Escalate Messages.

  • Export Messages.

  • Grant Users Access.

  • Review Messages.

  • Search Capture.

  • View Reports.

Review

This role lets you review items and mark items in a folder.

  • Add Own Review Comments.

  • Apply Appraisal Status.

  • Apply Bulk Review Action.

  • Apply Review Action.

  • Escalate Messages.

  • Review Messages.