Arctera™ Insight Capture Configuration Guide

To configure XML Template sample:

1. Configure the information about the file itself: if the file contains headers, number of columns, text qualifier and attachment method .

   <?xml version="1.0" encoding="UTF-8"?>

   <configuration> <version>AV_2.0</version>

   <options>

   <containsHeader>Yes</containsHeader>

   <maxCols>8</maxCols>

   <delimiter>","</delimiter>

   <text_qualifier>"</text_qualifier>

   <content_type>PlainText</content_type>

   <attachmentMethod>Archive</attachmentMethod>

   </options>

2. Assign column names, identify data type, and indicate if columns are optional.

   <columns>

   <column>

   <order>1</order>

   <name>FileName</name>

   <datatype>StringList</datatype>

   <datatype_options>

   <delimiter>";"</delimiter>

   <append>""</append>

   </datatype_options>

   </column>

   <column>

   <order>3</order>

   <name>Start Date</name>

   <datatype>DateTime</datatype>

   <datatype_options> <format>XX/DD/YYYY HH:MM:SS</format> </datatype_options>

   </column>

   <column>

   <order>5</order>

   <name>Username</name>

   <datatype>String</datatype>

   </column>

   <column>

   <order>6</order>

   <name>User Email</name>

   <datatype>String</datatype>

   </column>

   <column>

   <order>7</order>

   <name>Participant Name</name>

   <datatype>StringList</datatype>

   <datatype_options>

   <delimiter>";"</delimiter>

   <append>""</append>

   </datatype_options>

   </column>

   <column>

   <order>8</order>

   <name>Participant Email</name>

   <datatype>String</datatype>

   </column>

   </columns>

3. The last part of the XML file maps the columns to the expected data fields: Sender, Participants, Title, ActivityDateTime, and Body and Threading:

   <mappings>

   <mapping can_be_empty = "Yes">

   <property>Sender</property>

   <items>

   <item>User Email</item>

   </items>

   </mapping>

   <mapping can_be_empty = "Yes">

   <property>SenderName</property>

   <items>

   <item>Username</item>

   </items>

   </mapping>

   <mapping can_be_empty = "Yes">

   <property>Participants</property>

   <items>

   <item Role="To">Participant Email

   </item>

   </items>

   </mapping>

   <mapping can_be_empty = "Yes">

   <property>ParticipantNames</property>

   <items>

   <item Role="To">Participant Name</item>

   </items>

   </mapping>

   <mapping can_be_empty = "Yes">

   <property>Title</property>

   <items>

   <item>Call Id</item>

   <string>" "</string>

   </items>

   </mapping>

   <mapping can_be_empty = "Yes">

   <property>Content</property>

   <items>

   <string>"Call Id: "</string>

   <item>Call Id</item>

   <string>" "</string>

   <string>"Start Date UTC: "</string>

   <item>Start Date</item>

   <string>"

   "</string>

   <string>"End Date UTC: "</string>

   <item>End Date</item>

   <string>"

   "</string>

   </items>

   </mapping>

   <mapping can_be_empty = "Yes">

   <property>ActivityDateTime</property>

   <items>

   <item>Start Date</item>

   </items>

   </mapping>

   <mapping can_be_empty = "Yes">

   <property>Attachments</property>

   <items>

   <item>FileName</item>

   </items>

   </mapping>

   <mapping can_be_empty = "Yes">

   <property>X-KVS-MessageType</property>

   <items> <string>"Telemessage"</string>

   </items>

   </mapping>

   </mappings>

   <threading disabled = "No">

   <case_sensitive>No</case_sensitive>

   <date_sort_direction>Ascending</date_sort_direction>

   <items> <item>From Email</item>

   <item>To Email</item>

   </items>

   </threading>

   </configuration>

   Note:

   Threading is configured if it is required.